Operations Manager

Operations Manager Livingston TX

McWilliams is growing and were looking for a strong decisive Operations Manager to lead from the front.

This is not a sit-behind-a-desk role. This is for a leader who understands HVAC and Plumbing knows how to drive performance and isnt afraid to hold a team accountable while building a winning culture.

If you know how to turn chaos into structure improve call quality increase margins and elevate customer experience this is your opportunity to run a branch like its your own.

You will be responsible for driving operational excellence production margin performance and a 5-star customer experience across HVAC and Plumbing. This role requires strong leadership financial awareness and the ability to align people process and performance.

Key Responsibilities

• Oversee day-to-day operations of HVAC and Plumbing teams to ensure timely project completion and service calls
• Effectively communicate expectations and accountability to branch teammates to increase revenue manage workload and job costs and achieve production and margin objectives
• Promote customer satisfaction through high-quality service and a 5-star experience at every customer touch point maintaining a minimum Google rating of 4.8
• Monitor job schedules labor costs and resource allocation to drive optimal performance
• Manage budgets expenses and overall financial performance of the department
• Monitor and drive KPIs including revenue close rates average ticket productivity and margins
• Foster a positive accountable and safe work environment ensuring compliance with safety regulations
• Ensure high-quality service delivery that meets or exceeds customer expectations
• Implement quality control measures to maintain industry standards and protect the companys reputation
• Oversee and ensure proper use of field service platforms such as ServiceTitan
• Serve as the primary operational leader and point person for the branch

What Were Looking For

• Five (5) years of progressive leadership experience in residential HVAC and/or Plumbing
• Strong understanding of service installation sales and operational best practices
• Demonstrated success managing P&L in a residential service environment
• Ability to balance strategic thinking with hands-on execution
• Highly organized with strong operational discipline
• Strong communicator who can motivate teams and hold them accountable
• Experience leading through growth and change preferred

Compensation & Benefits

• Competitive base salary
• Medical dental and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Leadership development and growth opportunities within a growing platform

If youre ready to build teams drive results and lead a branch to the next level were ready to talk.