Operations Manager | Full-Time | Ryan Field at Northwestern University

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services with a platform spanning venue development and end-to-end capabilities across venue management hospitality and sponsorship sales. Founded in 2015 the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas stadiums convention centers music festivals performing arts centers and cultural institutions spanning four continents.

Under the general supervision of the Director of Operations the Operations Manager supervises and coordinates the set-up operations janitorial and event-specific equipment for Ryan Field. The Operations Manager will oversee all building changeovers event setups and post-event resets while providing highly responsible staff assistance. Responsible for hiring training and supervising event operations crew. Ensures an effective and cost-efficient program by controlling the Operations budget and performs related day-to-day responsibilities as required.

This role pays an annual salary of $85000 - $95000.

Benefits for Full-Time roles: Health Dental and Vision Insurance 401(k) Savings Plan 401(k) matching and Paid Time Off (vacation days sick days and 11 holidays).

This position will remain open until October 2 2026.

• Assume management responsibility for all services and activities involved in the maintenance and operations of Ryan Field including event set-up and tear-down building changeovers and oversight of janitorial services.
• Under the direction of the Director of Operations select train schedule motivate and evaluate operations staff; provide or coordinate staff training; work with employees to correct deficiencies; and oversee all part-time staff.
• Plan direct coordinate and review the work of part-time operations staff; assign work activities and annual projects.
• Monitor part-time event staff hours; allocate hours to each event worked; approve time worked at the end of each pay period.
• Oversee the set-up of events; coordinate building set-up with Event Managers; coordinate facility arrangements with concessionaires and/or vendors; manage all event-specific equipment.
• Order supplies and materials for maintenance and housekeeping programs within budget guidelines; receive and maintain supplies.
• Preform daily walkthroughs of the facility to ensure safety and cleanliness
• Attend production meetings at previously scheduled times to go over event details promotions and specific event assignments.
• Ensure that the client needs are met in a professional and courteous manner.
• Coordinate with third-party vendors and contractors; schedule services; monitor the work of contractors
• Assist with department budget maintenance; track and monitor building supplies; track and monitor cleaning supplies.
• Assist with the maintenance of all building equipment.
• Responsible for Health & Safety compliance.
• Other duties and responsibilities as assigned.

• Minimum of Associates Degree is preferred; Bachelors Degree is highly preferred.
• 3-5 years of experience in facility operations supervision or with comparable increasing responsibility in a stadium arena convention center or public assembly facility with knowledge of stadium setup and housekeeping.
• Demonstrated knowledge of management skills and principles with experience in work crew supervision and working on a varied work schedule in facility operations.
• Ability to communicate clearly and concisely.
• Must be comfortable multi-tasking and working in a fast-paced environment.
• Familiarity of OSHA requirements.
• Strong interpersonal skills necessary including excellent verbal and written communication skills.
• Possess valid forklift certification or have the willingness to acquire.
• Working knowledge and ability with AutoCAD Excel and other Microsoft products.
• Experience with budget preparation and control.
• Familiarity with terminology used in entertainment/convention/public assembly settings.
• Ability to work independently exercising judgment and initiative.
• The ability to work effectively with people from a variety of culturally diverse backgrounds.
• The ability to perform physical tasks such as lifting and carrying heavy objects.
• Ability to work nights weekends and holidays as needed.
• Effectively work under pressure and meet tight deadlines in a fast-paced environment.
• Ability to communicate with employees co-workers volunteers management staff and guests in a clear professional and courteous manner that fosters a positive enthusiastic and cooperative work environment.
• Ability to consistently adhere to the highest standards of integrity professionalism ethics and confidentiality.

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.