Operations Manager

• Competitive salary with performance bonus opportunities
• Paid holidays and vacation
• Company vehicle
• Leadership development and ongoing training
• Opportunity to help shape a growing business
• Supportive ownership team

• Lead coach and mentor our Repair Technicians.
• Conduct ride-alongs field coaching and hands-on training.
• Hold technicians accountable to company standards.
• Foster a positive professional and team-oriented culture.
• Assist with interviewing hiring onboarding and training new technicians.

• Ensure repairs meet Surface Experts quality standards.
• Perform routine quality inspections and jobsite visits.
• Monitor callbacks and identify coaching opportunities.
• Work alongside technicians to solve difficult repairs when needed.
• Drive a culture of doing the repair right the first time.

• Conduct daily technician huddles and weekly team meetings.
• Review technician schedules and production goals.
• Monitor productivity efficiency and job completion.
• Assist with dispatch adjustments when needed.
• Verify work orders are complete and ready for invoicing.

• Manage technician inventory levels.
• Maintain repair equipment and tools.
• Perform vehicle inspections.
• Ensure technicians maintain clean organized company vehicles.

• Resolve customer concerns professionally.
• Build relationships with property managers builders and commercial customers.
• Ensure every customer receives exceptional communication and service.

• Help improve systems processes and Standard Operating Procedures.
• Monitor KPIs and technician performance.
• Recommend operational improvements that increase efficiency and profitability.

• 3-5 years minimum leadership or supervisory experience
• Strong organizational and time management skills
• Excellent communication and coaching ability
• Experience managing multiple priorities simultaneously
• Strong problem-solving and decision-making skills
• High attention to detail
• Ability to hold people accountable with professionalism and respect
• Valid drivers license and clean driving record

• Technicians consistently improve their quality and productivity.
• Customer satisfaction remains exceptionally high.
• Callbacks are minimized through training and accountability.
• Vehicles tools and inventory remain organized and well-maintained.
• Operational KPIs improve month after month.
• Team members enjoy coming to work while being held to high standards.
• The owner is able to step away from day-to-day operations because the field team is running efficiently.

• Serve Others
• Be a Problem Solver
• Trust the Process

About Surface Experts

Surface Experts is an all-inclusive surface repair service provider. We repair small damage to surfaces like Floors Countertops Bathtubs Cabinets Appliances Furniture Elevator Panels Almost Everything!. We pride ourselves in our ability to provide incredibly fast service while maintaining a friendly and professional atmosphere in our support center and on jobsites. We combine old school skill sets with new technology and products resulting in a durable and appealing repair all provided with a smile.

• Most repairs are simple and smaller than a dinner plate yet our competition focuses on complete resurfacing. Our objective is a happy customer and a long-term relationship. We focus on saving our customers time money and wasted materials that end up in a landfill.
• Our typical repair requires only 1 to 2 tablespoons of product so our technicians can carry their entire set of tools and equipment in a small vehicle. Our approach is clean and free of odors in less than two hours.

Our Mission

Ourmissionis to develop outstanding teams by investing in strong relationships. Together we work to solve our customers problems by reducing the waste of time moneyand materials which end up inlandfills.

Our Vision

To establishandlead a nationally recognized market for surface repair as an alternative to replacement or complete refinishing. Our goal is to be represented in every major metropolitanareaandfor our brand to be synonymous with spot repair among all facilitiesandmaintenance management.

Core Values

Serve Others

• Put Relationships First
• No Jerks
• Be Humble

Be a Problem Solver

• Be Curious
• Seek to Understand the Cause of the Problem
• Work Smart
• Constantly Improve

Trust the Process

• Be Organized
• Be Teachable
• Put Business Needs Above Personal Wants

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to Surface Experts Corporate.