Operations Manager

Operational Leadership

• Lead all aspects of 24x7 data center operations across assigned facilities.
• Develop and manage shift schedules to ensure consistent coverage and operational continuity.
• Establish clear performance expectations and drive accountability across shifts.
• Conduct regular one-on-one meetings performance evaluations and development planning.
• Foster a culture of professionalism ownership documentation discipline and structured shift turnover.
• Evaluate staffing models overtime utilization and contractor support to ensure operational effectiveness.

Mission-Critical Operations & Infrastructure Stewardship

• Ensure reliable daily operation of mission-critical electrical mechanical and supporting infrastructure systems.
• Partner with Infrastructure and Engineering teams to coordinate repair and recurring maintenance activities ensuring safe execution and minimal operational or customer impact.
• Participate in structured change management processes and provide operational approval for site-impacting maintenance activities.
• Ensure strict adherence to site-specific MOPs SOPs and EOPs.
• Maintain accurate and up-to-date site documentation including capacity tracking power distribution records cabinet layouts and related operational documentation.
• Maintain real-time awareness of space power and cooling capacity and actively contribute to capacity planning discussions and decisions.

Customer & Interconnection Operations

• Plan and coordinate new customer installations including cage designs cabinet assignments and power provisioning.
• Oversee execution of customer installations expansions moves adds and decommissions.
• Ensure disciplined execution and documentation of customer work orders within the ticketing system.
• Maintain accountability for Meet-Me Room (MMR) operations and governance of fiber and copper cross-connect workflows.
• Ensure restoration coordination labeling accuracy and documentation integrity in a multi-tenant carrier-neutral environment.
• Promote structured cabling standards and best practices aligned with TIA/BICSI guidance.
• Oversee remote hands services incident response support and participation in IT and Security-related activities as operational partners.
• Participate in customer tours and support pre-sales operational and technical discussions.

Change Management Incident Response & Operational Governance

• Reinforce structured change management practices to ensure safe organized and well-documented site activity.
• Lead operational coordination during incidents impacting safety uptime customer service or site readiness.
• Ensure clear escalation accurate communication and disciplined follow-through.
• Participate in operational reviews and manage to defined performance metrics.
• Analyze operational data to identify trends mitigate risk and drive continuous improvement initiatives.

Safety & Compliance

• Champion a safety-first culture aligned with OSHA and company safety standards.
• Coordinate vendor activities including maintenance contractors and service providers to ensure compliance with site procedures.
• Ensure operational readiness during weather events and off-hours conditions.
• Participate in site audits and operational reviews to reinforce compliance and governance standards.
• Maintain high standards of cleanliness and professional site presentation.

• 5 years of experience in data center colocation telecommunications or mission-critical facility operations.
• 2 years leading technical teams in a 24x7 environment.
• Demonstrated experience leading operations in mission-critical facilities with complex electrical and mechanical infrastructure including generators ATS UPS systems switchgear power distribution chillers and cooling systems.
• Experience operating within multi-tenant or carrier-neutral data center environments.
• Working knowledge of structured cabling systems fiber/copper cross-connect workflows and interconnection services.
• Ability to read and interpret single-line diagrams and technical documentation.
• Experience with change management incident response and structured operational processes.
• Proven ability to lead non-exempt technical teams with consistency and professionalism.
• Strong written and verbal communication skills.

Preferred

• Experience in colocation and interconnection-focused facilities.
• Familiarity with NFPA 70E and electrical safety best practices.
• Familiarity with TIA-942 and/or BICSI structured cabling standards.
• Experience contributing to capacity planning and operational performance metrics management.

Leadership Profile

The successful candidate:

• Demonstrates sound judgment in high-pressure situations.
• Builds credibility and trust with frontline technicians and cross-functional partners.
• Balances operational rigor with coaching and team development.
• Communicates clearly and consistently across all levels of the organization.
• Drives accountability while maintaining a professional and respectful work environment.
• Understands that effective data center operations require stewardship of power cooling and connectivity with disciplined execution across all three.

What Success Looks Like

• Strong operational execution with minimal repeat incidents.
• High team engagement and clear shift accountability.
• Consistent adherence to safety procedural and change management standards.
• Accurate and disciplined execution of interconnection and customer installation activities.
• Reliable site readiness across all facilities.
• A team that takes ownership of the full site power cooling and connectivity.