Operations Manager, Casualty

Role Details

Job Title: Operations Manager Casualty

Location: Houston TX Hybrid

Employment Type: Full time

Help us insure it

Tokio Marine HCC is a global industry-leading specialty insurance group backed by the strength and stability of the Tokio Marine Group. Offering over 100 classes of specialty insurance we empower clients to pursue opportunities confidently through our Mind Over Risk philosophy. More than an insurance company we are an organization built on innovation unity and trust.

At our core we are Always Advancing driven by innovation and an entrepreneurial spirit that keeps us moving forward. Our people are Experts in Tomorrow using curiosity and smart working to anticipate whats next. With a culture rooted in Reaching Out we foster genuine collaboration and support ensuring every individual has the opportunity to succeed and make a difference.

Role Overview

Responsible for overseeing operational analytical and reporting functions related to casualty insurance. This role collaborates cross-functionally to ensure efficiency accuracy and alignment with organizational goals.

Key Responsibilities

• Oversee development and implementation of underwriting platforms and tools to help drive efficient business practices and expansion of two business units.

• Lead the development and maintenance of underwriting documents for new and renewal business ensuring alignment and compliance across departments.

• Support business growth by partnering with underwriting and maintaining relationships with internal and external producers.

• Improve renewal processes and technology to enhance efficiency and meet persistency goals with an enhanced focus on AI.

• Work with marketing department to launch and maintain websites for excess casualty and healthcare liability including an additional suite of products such as brochures knowledge articles.

• Assist with development of training programs for underwriting claims and marketing functions within casualty business lines.

• Establish reporting protocols in coordination with Power BI Finance and system partners.

• Has full HR responsibility for direct reports including making hiring decisions training coordinating work establishing standards reviewing work conducting performance appraisals and providing coaching or counseling.

What You Bring

• Minimum 6 years of relevant and progressive experience in area of specialization

• Bachelors degree in relevant field or equivalent experience

• 3 years of leadership experience

• Ability to read and interpret documents such as submission exposures claim reports and procedural manuals

• Possess and have ability to apply advanced knowledge of insurance principles practices and procedures

• Excellent written and verbal communications skills with an emphasis on confidentiality tact and diplomacy

• Superior organizational and analytical skills; demonstrated ability to manage multiple tasks simultaneously

• Knowledgeable of industry changes legal updates and technical developments related to applicable area of the Companys business to proactively respond to changing business environment

• Advanced proficiency and experience using Microsoft Office package (Excel Access PowerPoint Word)

What We Offer

• Competitive salary and comprehensive benefit package

• Strong learning culture with ongoing development opportunities

• Opportunities for growth and career advancement

• Comprehensive medical vision and dental coverage with eligibility beginning on your first day of employment

• Basic life and disability insurance

• 401(k) plan with 6% company match

• 20 days of PTO two floating holidays approximately 11 paid holidays and volunteer time off

• Paid parental leave

• Access to our award-winning wellness program including mental health services fitness network membership and a complimentary Headspace subscription

• Student loan matching program

• Employee discount program

• An opportunity to do meaningful work and love what you do

About Us

Tokio Marine HCC is a leading specialty insurance group with offices in the United States

the United Kingdom Europe and other exciting locations. With the strength and stability

that comes from being a member of the Tokio Marine Group and more than fifty years of

growth profitability and stability we offer important insurance products that most people

dont even know exist. Every policy we write is special enabling our clients to do amazing

things.

Applying our Mind Over Risk philosophy to writing insurance allows our customers to take

on opportunity with confidence. That philosophy defines our way of thinking unites us as a

team and differentiates us from our competitors. We are much more than just an insurance company; we are a good company.

Equal Opportunity Employer

TMHCC is an equal opportunity employer. All qualified applicants will receive consideration

for employment without regard to age ancestry citizenship color family or medical care

leave gender identity genetic information marital status medical condition national

origin physical or mental disability protected veteran or military status race ethnicity

religion sex (including pregnancy) sexual orientation or any other characteristic protected

by applicable local laws regulations and ordinances.