Operations Manager

About the Role

We are seeking an experienced Operations Manager to oversee the day-to-day operations of a growing financial planning firm. This individual will serve as the operational leader of the organization ensuring that people processes technology compliance marketing and strategic initiatives are aligned to support business growth and deliver an exceptional client experience.

This is a highly visible leadership role that works closely with advisors administrative staff compliance partners vendors and executive leadership. The ideal candidate is organized proactive process-driven and comfortable balancing strategic planning with hands-on execution.

Key Responsibilities

Operational Leadership

• Lead and support daily business operations across the firm
  
• Drive accountability efficiency and continuous improvement
  
• Facilitate team meetings departmental check-ins and operational reviews
  
• Monitor workflows workloads and key performance indicators (KPIs)
  
• Identify and resolve operational bottlenecks
  
• Support leadership in executing strategic initiatives and business goals
  

Human Resources & Team Development

• Manage recruiting onboarding and employee offboarding
  
• Coordinate employee performance reviews and development plans
  
• Maintain employee records policies and HR documentation
  
• Support employee engagement retention and culture initiatives
  
• Assist leadership with coaching accountability and succession planning
  

Process Improvement & Systems Management

• Maintain and improve operational processes and standard operating procedures (SOPs)
  
• Ensure business documentation remains current and organized
  
• Identify opportunities for automation and workflow improvements
  
• Support business continuity planning and operational scalability
  

Compliance & Risk Coordination

• Partner with compliance providers to support regulatory requirements
  
• Coordinate compliance reviews audits and training initiatives
  
• Assist with document retention access controls and risk management efforts
  
• Ensure operational processes align with compliance standards
  

Marketing & Event Management

• Coordinate client events seminars workshops and appreciation programs
  
• Manage event logistics vendors registrations and communications
  
• Support marketing initiatives including newsletters social media website updates and client engagement campaigns
  
• Track event and marketing performance metrics
  

Strategic Projects

• Lead special projects from planning through implementation
  
• Coordinate technology upgrades CRM optimization and operational improvements
  
• Manage project timelines deliverables and accountability
  
• Provide leadership with regular project updates and recommendations
  

Technology & Vendor Management

• Oversee vendor relationships and software platforms
  
• Conduct annual technology and vendor reviews
  
• Manage software subscriptions equipment purchases and system enhancements
  
• Evaluate opportunities to improve efficiency through technology
  

• Operational initiatives are completed on time and executed effectively
  
• Employees are supported developed and held accountable
  
• Systems processes and documentation remain organized and audit-ready
  
• Marketing and client events are delivered professionally and on schedule
  
• Leadership receives accurate reporting and actionable operational insights
  
• The firm operates efficiently consistently and is positioned for long-term growth
  

Qualifications

• 5 years of operations business management or practice management experience
  
• Experience leading teams and managing cross-functional projects
  
• Strong organizational and project management skills
  
• Excellent communication and leadership abilities
  
• Ability to manage multiple priorities in a fast-paced environment
  
• Experience developing processes and improving operational efficiency
  
• High attention to detail and strong problem-solving skills
  
• Proficiency with business systems CRM platforms and productivity software
  
• Financial services wealth management or professional services experience preferred
  

Benefits

• Paid Time Off
  
• Paid Holidays
  
• Medical Dental & Vision Insurance
  
• 401(k)
  
• Life Insurance Options
  
• Short-Term & Long-Term Disability Coverage