Operations Manager

Title:Operations Manager

Location:New YorkMetropolitanArea

Reports to:Directorof Operationsand Security

Pay Range:$32.96 - $32.96 per hour (est. $60000 - $60000 per year)

FLSA Status:Non-Exempt

Status:Full-time(35hourper week)

Role Summary:The Operations Manager oversees the daily operations of theirTransitional Housing Program ensuring a safe supportive and well-managed environment forclientsand staff. This roleis responsible forsupervising facility operations coordinating program servicesandensuring compliance withoperational standards imposed by theorganizationand/or authorized government bodies.

Primary Job Responsibilities/Duties:

Theprimary jobduties and responsibilities of theOperations Managershall include but notnecessarily belimited tothe following:

• Manage day-to-day program operations facilities management andclientsupport systems.

• Supervisethe Programs Residential Aides Shift Supervisorsand other Operationsstaff (if any)to ensuretheirtimelyandappropriate servicedelivery toclients.

• ProvideotherOperations staff withongoing coaching training and performance evaluations to promote professional growth and accountability.

• Provideemployeesand clients with guidance concerning relevantpolicies and procedures including but not limited to conflict resolutionand de-escalation techniques to promote safety and compliance.

• Participate in the development of operationalgoalsobjectivesandproceduresfor theProgram making recommendations for changes to existing standards and procedures.

• Serve as the Programs main advocate and daily representative in communications withthird partiesconcerned with orhired to providemaintenance security and/orcleaning or housekeeping services.

• Work closely with thePrograms Director ofOperations/Security to ensure compliance withapplicablehealth fire safety and emergency preparedness standards as well as any contractual obligations related to the Program.

• Work closely with thePrograms Director ofOperations/Security to ensure compliance with local state and federalrules andregulations includingthosepromulgatedby theCity of New YorksDepartment of Homeless Services (DHS) and otherauthorized regulators and government bodies.

• Conduct regular audits of program documentation case notes and operational reports tomaintainprogram integrity.

• Respond to and manage crises incidents or emergencies in coordination withother NAICAleadership and staff.

• Establishing and implementing team schedules and work tasks for the team.

• Prepare andsubmitoperational reports incident logs occupancy reports and other documentation asrequired.

• Foster a positive and collaborative work culturethat prioritizesclientwell-being and staff safety.

• Maintain ongoing communication with allOperationsdepartment supervisors/directors concerning any issues.

• ReportdirectlytothePrograms Director ofOperations/Securityandindirectly to itsSite Directorabout all activities needs/concernsand incidents within the facility.

• Support the implementation and monitoring of Standard Operating Procedures (SOPs) across the program.

Physical Requirements:

• Ability to walk stand kneel crouch and bend over.

• Ability to lift reach and handle objects weighing up to 25 pounds.

• Ability to sit at a desk and work on a computer for prolonged periods.

• Ability to travel todifferent locationswithin New York City as needed.

Work Environment / Schedule Requirements:

• Staff must continue working past their shift unless relieved by another staff member or authorized to leave by a supervisor.Ability to sit at a desk and work on a computer for prolonged periods.

• May beto work on or during evenings weekends and holidays.

Qualifications:

• At least (2) years of related shelter operations experience and supervisory experience.

• High school diploma / GED.

• Associates degree (preferred).

• Food Handlers Certification (requiredbeforeexpirationof probation).

• CPR/First Aid Certification (requiredbeforeexpirationof probation).

• F-80 Certificate of Fitness for Coordinator of Fire Safety and Alarm Systems in Homeless Shelters.

• Experienceworking forNAICAanda track recordof above-average performance reviews(preferred).

• Strong knowledge of DHS or similar regulatory frameworks.

• Excellent organizational communication and problem-solving abilities.

• Proficiencyin MS Office Suite.

• ProficiencyinCARES(preferred).

• Proven leadership conflict resolution and team management skills.

• Ability to implement andensure compliance withpoliciesandprocedures.

• Strong analytical organizational problem-solving skills and effective management skills.

• Must be able to read speak write and understand English for administrativepurposes.

• Must pass drug screening to beappointed.

• This position may be subject to a series ofscreeningsbefore and afterappointment.

Equal Employment Opportunity

NAICA is an equal opportunity employer committed tomaintaininga diverse workforce and inclusive work environment. As such discrimination in any aspect of hiring or employment based upon age race creed color national origin sexual orientation gender identity or expression religion military or veteran status sex disability (including pregnancy childbirth and related medical conditions) or other applicable legally protected characteristics is strictly prohibited.

Applicants of all backgrounds and experiences are encouraged to apply. NAICA will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable federal state and local laws rules and regulations. NAICA also offers reasonable accommodations as required by applicable federal state and/or local laws. Applicants seeking an accommodation for any part of the application or interview process should contact Human Resources by sending an email towith the Subject Reasonable Accommodation Request.

Competitive Benefits Package

• Comprehensive Health Dental and Vision Benefits for full-time employees

• 403(b) Retirement Savings Plans

• Loan Forgiveness Programs for eligible employees

• Paid Holidays and Vacation

• Paid Time-off

• Vol Life Insurance and AD&D

• Term Life and AD&D insurance

• Long Term Disability

• Employee Assistance Program support (EAP)

• Commuter Benefits Program

• Aflac: Short-Term Disability CA Accident and Hospital

• Employee Discount Program

False Statements

Misrepresentation of your experience skills education or other qualifications or submission of false/fraudulent information or documentation during or after the application process may result in the rejection of your application or termination of your employment.

At-Will Employment Disclaimer

While wesincerely hopeto form a long and mutually beneficial working relationship NAICA is an at-will employer. Therefore employment is subject to termination at any time with or without notice or cause at the discretion of you or the organization.

Required Experience:

Manager