Operations Manager

Now Hiring: Operations Manager Cambria Hotel Boston DowntownAre you a hands-on hospitality leader with a passion for service standards and making every guest experience exceptionalCambria Hotel Boston Downtown is looking for an Operations Manager to help drive excellence across our front desk and food & beverage operations. This role is perfect for someone whos ready to lead from the floor energize a team and step into a key leadership role at a hotel that lives and breathes The Journeyour culture of people-first hospitality and memorable service. What Youll DoAs Operations Manager youll be responsible for the day-to-day performance of the Front Desk and Housekeeping teams. Youll work closely with department heads and the Assistant General Manager to ensure every guest interaction reflects our commitment to quality and care. Youll also serve asManager on Duty with a strong presence in evenings weekends and :Lead with a guest-first can-do attitudeTrain and support team members in both front desk and housekeeping areasOversee staffing scheduling and performance managementConduct inspections and follow through on service recoverySupport deep-cleaning schedules inventory tracking and vendor communicationStep in as needed to support the teamincluding shifts at the desk or in housekeeping What You Bring 35 years of hotel operations experience Leadership experience in Room Division Strong problem-solving and people skills Ability to motivate and manage a team with professionalism and empathy Familiarity with hotel systems (Choice Advantage PMS Microsoft Office) Comfortable working a flexible schedule that includes evenings weekends and holidays What We OfferMedical Dental and Vision Insurance401(k) with company matchTravel Discounts at Choice Hotels and beyondVacation & Sick TimeA leadership team that supports growth and celebrates winsAt Cambria Boston we dont just run a hotelwe shape guest experiences inspire teams and create moments that matter. If youre a high-energy operator ready to make an impact we want to hear from you. Apply now on Indeed. Lets make something greattogether.