Operations Manager Bookstore

Compensation Range: $66300 - $70000/year commensurate with experience

Benefits:
We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement tuition costs and text books.

Overview:

The Bookstore Operations Manager is responsible for the operational and financial performance of Housing Works Bookstore. This role drives revenue growth and operational excellence by translating strategic priorities into measurable results. The Operations Manager leads the retail team optimizes processes and actively identifies opportunities to increase sales eïciency and customer experience quality. This is a high-impact hands-on leadership role with clear ownership of revenue performance staï accountability and adherence to brand and service standards.

Responsibilities:

Revenue & Business Performance

Own performance of consistently delivering against revenue targets for the Bookstore Retail business unit

Monitor daily sales identify gaps and take decisive action to close them

Drive growth through merchandising pricing promotions and upselling strategies

Partner with the Bookstore Administrative Manager and Quality & Innovation Manager to strengthen performance across all business units

Leverage sales data customer behavior and operational insight to identify opportunities expand reach and improve conversion and average transaction value

Operations Management

Lead day-to-day operations across the Bookstore ensuring alignment in staïng inventory and sales execution

Streamline workflows to increase eïciency control costs and strengthen the customer experience

Oversee food & beverage operations with full accountability for profitability and NYC health compliance

Maintain disciplined inventory controls to protect margin and minimize loss

Team Leadership & Accountability

Build and lead a strong team with clear ownership of results

Set and reinforce expectations tied to revenue operations and service standards

Drive accountability through regular performance management coaching and follow-through

Foster a culture of ownership urgency and consistent execution

Ensure all customer interactions reflect Housing Works service standards

Standards Compliance & Culture

Ensure full compliance with health safety and legal requirements

Maintain consistency in brand presentation service delivery and mission alignment

Champion a culture of fundraising community engagement and mission impact

Stakeholder & Relationship Management

Build and maintain strong relationships across vendors donors customers and internal teams

Represent Housing Works externally as a clear and credible ambassador of the mission

Demonstrate excellent teamwork and growing this within the businesses and amongst the support team

Works closely with the Director to ensure that the Bookstore is accountable for demonstrating Housing Works values and complying with all legal and commercial obligations and Housing Works policies and procedures

Maintain professional and technical knowledge by attending training meetings/sessions and through independent study

Be a Housing Works Ambassador by knowing and communicating the Mission Statement outreaching to the community and participating in a minimum of four direct actions per year aimed at ending the twin crises of homelessness and HIV/AIDS

Educational Requirements

High school Diploma or equivalent college degree preferred

3-5 years of leadership experience in retail hospitality or multi-unit operations

Strong financial and operational acumen with a track record of driving revenue growth

Experience managing events retail environments or hybrid business models preferred

Proficiency in Microsoft Oïce POS systems and event software

NYC Food Protection Certificate and NYS ATAP Certification preferred; if not certified must obtain within 6 months of start date

Strong coaching team leadership and performance management skills

Results-driven leadership with strong accountability mindset

Strategic thinking paired with hands-on execution

Data-driven decision making and problem solving

Excellent communication and team development skills

Commitment to Housing Works mission

Flexibility in schedule; weekends and holidays are required; required to work over 40 hours a week as necessary

Frequently communicates (exchanges information converse with express oneself) with staï vendors supervisors and community at large

Excellent verbal and written communications skills articulations and instruction of policy and procedure. Coach staï in accordance with organizational policy and best practices

Frequently required to work at a computer approximately 20% of the time 80% of the time will be interacting with staï and customers this position may not be performed remotely

Frequently required to lift a minimum of 40 pounds

Frequently required to stand walk kneel and bend for long periods of time

Occasionally required to traverse public transportation to attend meetings and/or participate in presentations and training seminars

Occasionally exchange information in communication with individuals who are agitated confrontational or diïcult patrons from a variety of socio-economic cultural and religious backgrounds

Job candidates should be aware that scammers may pose as employers and create fake job postings in order to extract personal information from individuals for financial gain. Housing Works will never ask job candidates for personal information such as social security numbers or bank account details over the phone. If you suspect that a job posting may be fake or wish to confirm that a job posting from Housing Works is genuine please contact us at

Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York States first harm reduction-based OASAS-licensed outpatient drug treatment program. Other services include Health Home care management behavioral health and syringe exchange programs. A pioneer in the social entrepreneurship movement Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information visit

Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing healthcare HIV prevention and treatment among other lifesaving services.

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability or addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Required Experience:

Manager