Operations Manager – Big Sky

Job Title:OperationsManagerBig Sky Montana

Location:Big Sky Montana

Terms:Full-Time Winter Seasonal. Projected start date of October 3rd 2026 through middle of April 2027.

Pay:$27/hour base wagemonthlyincentives

Requirements

Expectweekendand holiday work. Daily operations broken into morning and evening shifts.Previoushospitality experience preferred not!

About us

Ski Butlers was founded in 2004 to take the hassle out of renting equipment and to bring our shared love for the mountains to customerspartnersand team members. We have cultivated an extraordinary team culture over the past 20yearsrallying behind collaborationaccountabilityand funabove all else. Our mission is to make ski vacations convenient by tapping into our shared passioncultureand fun work environment to create a customer experience unlike any other.

Ski Butlers is the global leader in ski and snowboard rental delivery now servicing over 40 resorts in North America and Europe. This was made possible by embodying our 5 core values listed below:

Service Simple Purposeful Curious Give

Delivering exceptional service being purposeful keeping it simpleremainingcuriousand giving back to our communities amounts to the foundation Ski Butlers was built on. As team members wedontstop there. Our culture is about being a part of something bigger. Whetheritscontributing to our net zero climate initiatives building lifelong friendships or making acustomersvacation memorable a job at Ski Butlers will be the best decision you make.

About theRole

Operations leaders (akaassistant managers)are responsible forupholding SkiButlerscustomer service standards while managing the flow of day-to-day operations.More specifically you willbe responsible forleading a team of Ski Technicians and Team Leaders in their role. You willbe responsible forreaching company goalsincludingNPSRevenueand Employee Satisfaction.

No two days are the same as an operationsleader!Adapting to the environment managingexpectationsand leading by example are all qualities of highly effective leadership especially in this role.We are looking for someone who has ownership is self-motivated driven to success wants to grow this business and share in that success.

Perks and Benefits

• Free Alterra Mountain Company Employee Pass

• Unlimited access to all Alterra Mountain Companyowned resorts subject to blackout dates

• Ability to upgrade to Full or Base Ikon Pass at heavily discounted rate

• Free Big Sky Resort ski pass with ability to add on Tram access.

• Discounted access to 500 industry brands

• Generous discounts to Rossignol/Dynastar/Lange equipment

• 401K benefit and match for ALL staff members over 18 years old

• Apex-MEC (minimum essential coverage) plan available to all seasonal employees. This plan helps cover preventive visits urgent care visits Free Telehealth Limited Hospitalization Prescription Drug Benefits and Free Multilingual Behavioral Health.

• Comprehensive Employee Assistance Programs emotionalwellbeingand work-life balance resources to keep you at your best.

• Monthly bonus (4 total in-season)
  

Primary Responsibilities

• Pre-season shop set up

• Conducting orientation for ski technicians and team leaders

• Weekly schedulingand approving timesheets

• Conducting 1:1s and team meetings tomaintaincommunication

• Coaching ski technicians and team leadersthrough shop shifts and ride-a-longs

• Maintaining a positive culture in the shop

• Respond to customer satisfaction surveys

• Ensuring brand standards are being met daily i.e.: uniforms vans equipment shop cleanliness etc.

• Fleet maintenance of vans ensuring that vans areup to date with records and mechanical maintenance is being done as needed

Secondary Responsibilities

• Setting up the next shift for success

• Pre and post shift team meetings ensuring each Team Leader and Ski Technician understands expectations and responsibilities for that shift.

• Plan delivery routes supportcallsand pickups for the current and upcoming shift.

• Dispatch ski technicians on reactive support calls

• Sizing guests in the proper equipment for orders as they come into our system

• Schedule work assignments for the following shift.

• Real-time feedback and coaching both positive and constructive to ensure we are meeting our Key Customer Requirements

• Assistinglabor management during slow periods

• Taking reservations and issuing refunds
  

Ski Butlers is a standalone business within Alterra Mountain Companys family of mountain destinations.

Alterra Mountain Company is a family of iconic year-round mountain destinations the worlds largest heli-skiing operation and Ikon Pass - the premier ski and snowboard season pass offering access to more than 60 iconic mountain destinations around the world. Headquartered in Denver Colorado and born out of a shared love of the mountains and adventure Alterra Mountain Company exists to shape the future of mountain adventure.