Operations Manager

THE OPPORTUNITY

GBC is seeking anOperationsManagerto own daily office operations and steering committee scheduling and support during an exciting period of organizational growth and change. This role is ideal for someone who enjoys delivering exceptional service and precise execution makes sure nothing slips through the cracks and is comfortable owning responsibilities andstepping inwhere needed without being told.

TheManagerwill ensure GBCs office runs smoothly day to day from front-of-house and supply management to internal meeting and conferenceroomreadiness. TheManagerwill also own scheduling andlogisticssupport for GBCs 16 steering committees which are the primary vehicle for advancing GBCs Multi-Year Agenda on behalf of the region.

This role is part of a small tight-knit Operations team alongside the Executive Assistant EventsManager and Senior Manager of Operations that works as a unit. Each person on the team has a defined area of ownership but all are expected to flex and step in for one another when needed to keep the organization running smoothlyand ensure staffbenefitfrom a consistentlevel ofsupport.

KEY RESPONSIBILITIES

Office Operations

• Serve as the first point of contact for GBCs office: greet visitors answer and route phone calls and manage incoming and outgoing mail

• Maintain a stocked professional and welcoming office environment supplies copiers snacks and coffee for staff and guests

• Manage supply ordering and vendor coordination for repairs cleaning security laundry printers and name badges

• Own setup and readiness formeetingsinconference rooms hosted at GBCs office; coordinate closely with theEventsManageron any overlap or major events hosted on-site

• Build owndocumentand continuouslyimproveoperational processes that create consistency and reduce dependencies on individual staff knowledge

• Leverage technology tools and support quality data capture in GBCs core systems (Salesforce SharePoint ) supporting GBCs technology transformation roadmap

• Create manage and continuously improve routine administrative workflows with accuracy and timeliness

• Serve as a third-level backup to the Executive Assistant to the CEO and COO andprovidetargetedadministrative support for external meeting scheduling for Strategy Business Investment andUpSurgeteam leaders.

• Other duties as assigned including credit card reconciliation email correspondence and general administrative support

Steering Committee Scheduling & Support

• Own scheduling and calendarlogisticsfor all 16 GBC steering committees and related partner events coordinating across Strategy Business InvestmentUpSurge Partnerships and Communications teams

• Manage the GBC organizational calendar in collaboration with the Senior Manager of Operations coordinating across teams avoiding conflicts andmaintainingaccuracy

• Coordinate cross-functionallyto supportpreparationlogistics and follow-through for steering committee meetings

• Manage data entry and recordkeeping to support steering committee tracking and reporting

PROFESSIONAL EXPERIENCE/QUALIFICATIONS

• High school diploma or GED at minimumrequired;Bachelorsdegree preferred

• 2 years of experience in office management operations coordination or a comparable role

• 2 years of experience supporting scheduling and calendar management

• Demonstrated ability to manage multiple projects and timelines simultaneously without losing accuracy

• Strong written and verbal communication skills able to be direct and professional in equal measure

• Ability torepresentGBC with CEO-level executives and external partners with a service mindset professionalism and discretion

• Experienceimprovingbusinessoperations and processes

• Proficiencyin Microsoft 365 (Outlook Teams Word Excel); experience with Salesforce is a plus

• Comfort with and enthusiasm for technology learning new tools quickly with a growth mindset for continuous improvement

• Ability to handle sensitive information with confidentiality

• Experience working in a dynamic fast-paced environment

Ideal Qualities:

• Adaptable:You are comfortable navigating changing and fast-paced environments and responding to diverse requests for support.

• Service-minded:You take deep satisfaction in making things work well for others but you also hold your ground and manage up and side to side with confidence.

• Rigorous and Disciplined:You leave no stone unturned asking the extra question capturing every piece of data and ensuring no balls fall through the cracks.

• Business Acumen:You thrive understanding the context of your work organizational goalsstakeholderand partner needs and effectively and appropriately communicate using strong judgement.

• Ethical and Compliant:You are the standard bearer upholding high ethical standards and ensuring compliance with regulations.

• Team-Oriented:You understand that the Operations team succeeds to step outside your lane to support the EA EventsManager or Senior Manager of Operations when the moment calls for it.

COMPENSATION

The salary range for this position is $55 - $65Kcommensuratewith qualifications and experience with potential for an annual bonus based on performance.

ORGANIZATIONAL OVERVIEW

The Greater Baltimore Committee (GBC) is the leading voice for the private sector in the Baltimore region providing insightful economic and civic leadership to drive collective over 300 organizations including large mid-size and small companies nonprofits foundations and educational and healthcare institutions the GBC is dedicated to fostering the prosperity of the Greater Baltimore region.

In May 2023 the GBC announced a Multi-Year Agenda with 12 initiatives for.Learn more here.

In the last 4 years GBC merged with the Economic Alliance of Greater Baltimore andacquiredUpSurge Baltimore an ecosystem-building organization focused on growing and supporting startups in the region.

The GBCs staff structure includes six teams:

• Operations:Provides fiscal operational HR IT and digital transformation leadership for the organization driving change management strong governance and operational excellence including through event management support.

• Strategy:Develops public policy data-driven research and bold strategies while engaging elected officials and regional stakeholders to advance GBCs Collective Impact agenda across infrastructure transportation vacant housing workforce development and public safety.

• Economic Investment:Leads regional business retention expansion and recruitment while advancing investment in regionally significant projects and managing the Baltimore Regions federal Tech Hub designation and Regional Innovation Office.

• Partnerships:Positions GBC as the premier vehicle for regional economic development investment through its membership and engagement model activating high-impact steering committees and managing partnerships with local state and national peers.

• Communications:Leads organizational and regional messaging to grow and modernize audiences strengthen stakeholder engagement execute the Baltimore Region Bold Moves brand and support GBCs events and convenings.

• UpSurge:Operatesas GBCs innovation and startup engagement arm supporting high-potential and high-growth companies through relationship management convenings and targeted programming that feeds innovation into the regions economic investment pipeline.

Required Experience:

Manager