Operations Manager – Americas | Schaumburg, IL, USA

Key Responsibilities:

• Personally manage the Niche desk and step into team members deal-execution responsibilities when required.
  
• Own individual trade files end-to-end including contract review LC/banking coordination customs and regulatory filings and logistics.
  
• Manage mentor and supervise the US and India-US operations team.
  
• Design improve and standardize operational procedures and documentation.
  
• Build strong relationships with commercial teams customers and suppliers.
  
• Train and support operations staff in coordinating with warehouses stevedores trucking companies and logistics providers.
  
• Monitor warehouse reports ageing inventory and system reconciliation.
  
• Act as escalation point for complex transactions involving banks customs brokers and vendors.
  
• Resolve payment and operational issues relating to steel purchases freight and service providers.
  
• Coordinate with Finance & Accounts on vendor invoice authorization and payments.
  
• Work with IT to improve operational systems and manage claims.
  
• Work closely with Traders and other regions/departments.
  

Requirements:

• Bachelors degree in Finance International Trade related field or equivalent.
  
• Strong supervisory/team management experience.
  
• Recent hands-on experience in international trade operations banking/LC and customs/regulatory requirements.
  
• Genuine willingness to remain hands-on rather than purely delegate.
  
• Strong customer-service communication and stakeholder-management skills.
  
• Strong business/trade understanding with good decision-making and problem-solving ability.
  
• Steel trading steel mill operations or broader commodities experience preferred.