Operations Manager (5B McCamish)

Role: Operations Manager

Location: Atlanta GA

Job Type: Hybrid

In-Office: Tue Thu

About the Role

We are seeking an experienced Operations Manager to lead Life Insurance operations for a strategic client. This role ownsdeliverygovernance operational excellence and continuous improvement across policy administration and financial operations in a regulated environment. Deep Life & Annuitiesexpertise Infosys McCamish platformproficiency and bilingual fluency in Spanish or Portuguese are mandatory requirements.

Key Responsibilities

• Client Governance Manage SLAs risks and executive reporting; partner with senior client stakeholders to shape the operational roadmap and resolve issues with clear root-cause actions.

• Operations Excellence Standardize and improve SOPs tomaintainaccuracy efficiency and audit readiness; enforce financial controls and proactively close control gaps.

• Platform & Technology Leverage the Infosys McCamish platform tooptimizethroughput and compliance; pilot and scale analytics RPA and GenAI tools withappropriate controls.

• People & Performance Lead a cross-functional team throughgoal-setting coaching and data-driven performance reviews; build domain depth via structured learning and LOMA pathways.

• Change Management Execute structured change initiatives for enhancements new products and regulatory updates ensuring smooth transitions and BAU handoffs.

• Compliance & Improvement Maintain regulatory compliance and audit evidence; drive a continuous improvement pipeline informed by defect analysis VOC and control results.

• Reporting & Insights Translate operational metrics to P&L impact;maintaina leadership dashboard and frame investment cases for automation and AI with ROI trade-offs.

• Training & Knowledge Keep SOPs playbooks and training materials current; deliver structured training for internal teams and client stakeholders on process changes.

Basic Qualifications

• Bachelors degree or foreign equivalentrequiredfrom an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.

• At least 7years of experience relating to the job description.

Preferred Qualifications

• Proven experience in Life Insurance operations management across the Life & Annuities value chain including policy administration and financial controls.

• Track recordmanaging senior client stakeholders and owning outcomes in a regulated environment.

• Bilingualproficiencyin Spanish or Portuguese mandatory.

• Strong analytical skills with the ability to translate operational data into financial insights.

• LOMA certifications (FLMI or ALMI)

• Hands-on experience with RPA GenAI/Copilot tools or analytics platforms in an insurance operations setting.

• Demonstrated success leading process improvement initiatives with measurable outcomes.

• Knowledge of the Infosys McCamish platform and related systems.
  
  
  Who We Are
  Infosys McCamish Systems( located in Atlanta Georgia is the Life Insurance and Retirement Services subsidiary of Infosys BPO Limited. ( Infosys McCamish was started in 1985 as a virtual insurance company and went to market as a commercial services provider in has an outstanding business perspective and an exemplary track record that no other outsourcer of business solutions can claim generating US$16 billion of recurring premium in less than five years as a virtual insurance company.
  Infosys McCamish has expert technology and outsourcing credentials along with a proven business model for re-engineering systems and performing back-office services at a reduced cost while reinforcing accuracy speed and security. Seven of the top ten US insurers are among Infosys McCamishs many BPM clients. Infosys McCamish has its operations spread across Atlanta GA and Des Moines IA in USA.
  
  EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin
  Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race color religion sex sexual orientation gender identity national origin protected veteran status spouse of protected veteran or disability.