Operations Management

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Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

About the role:

You will serve as the primary liaison for ACH operations rules guidelines channel client and bank issues management. This role requires you to manage escalations oversee daily operations and coordinate support for initiatives and projects ensuring high levels of customer satisfaction for both internal and external partners.

What youll do:

• Act as the primary liaison between Fiserv and banking requests/notifications of exceeding ACH return rate thresholds (among other non-compliance) managing escalations and ensuring effective solutions to maintain customer satisfaction.
• Oversee daily operations and performance of relationships with internal department leads.
• Collaborate with internal business units such as Legal Settlement Operations Compliance IT and Fraud to support merchant processing on or converting from third-party platforms.
• Oversee annual ACH audits and risk assessments as well as management action plans and issues in Archer.
• Leverage AI for automation of ACH reject notifications for clients.
• Collaborate with Account Managers (AMs) and Relationship Managers (RMs) to ensure timely communication and resolution of Company IDs Company Names ACH rejects and funding holds. Work closely with technical and business operations teams to evaluate issues and drive resolutions.
• Assist in researching and resolving ACH potential rule violations from ODFIs.
• Support business continuity plan (BCP) functions for the team.

Experience youll need to have:

• High School graduate/GED
• Proven experience in operations management or a related role preferably within financial or banking services.
• Good understanding of ACH Fiservs Settlement processes Client issues management platform knowledge and research solutions.
• Strong working knowledge of Fiserv channels: RSA/SMB/Clover Business Solutions CMM Enterprise.

Experience that will be great to have:

• Experience with project and issues management and ability to collaborate with cross-functional teams.
• Proficiency in using data analytics tools and software such as C360.

How youll work:

This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experience helps you with your overall onboarding experience and leads to stronger productivity.

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including but not limited to F-1 (OPT CPT STEM) H-1B H-2 or TN or any candidate requiring sponsorship now or in the future will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support physical financial social and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers extra effort with points used for rewards.
• Eight Employee Resource Groups to foster a collaborative culture.
• Unparalleled professional growth with training development and internal mobility opportunities.
• Retirement planning and discounted shares with the Employee Stock Purchase Plan.
• Medical dental vision life and disability insurance options available day one
• Tuition assistance and reimbursement program.
• Paid parental caregiver and military leave.

This role is not eligible to be performed in Colorado California District of Columbia Hawaii Illinois Massachusetts Maryland Minnesota New Jersey New York Nevada Rhode Island Vermont or Washington.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.