Operations Excellence Analyst (Hybrid)

At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people property and places. Our solutions foster the collaboration thats critical for safer communities safer schools safer hospitals safer businesses and ultimately safer nations. Connect with a career that matters and help us build a safer future.

We are looking for an Operations Excellence Analyst to play a pivotal role in optimizing our global support this role you will dissect complex challenges to discern whether they stem from people processes or tools providing actionable insights directly to our executive leadership team. You will work within an Inclusive and collaborative environment that empowers professionals to unlock their potential shape their careers and deliver high-impact insights that sharpen executive decision-making.

Key Responsibilities:

Operational Analysis & Insights

• Evaluate operational challenges utilizing a holistic approach to determine if root causes stem from people processes or tools

• Conduct comprehensive data analysis to uncover underlying patterns and mitigate inefficiencies

• Respond to executive requests by transforming data into clear visualizations that pass the blink test and deliver actionable recommendations

Cross-Functional Collaboration

• Partner with Business Operations teams to build and fine-tune interactive dashboards

• Collaborate with cross-functional teams to prioritize high-impact initiatives that help to provide operational efficiency

• Serve as a trusted advisor to leadership by preparing and delivering tailored logically sound presentations

Job Requirements:

Technical Expertise

• Data Visualization to build reports using Tableau logic and metric definitions

• Data Mining to extract insights from ITSM tools including Salesforce ServiceNow and Purecloud

• Presentation Software to craft persuasive audience-tailored briefings using PowerPoint or Google Slides

Professional Experience

• Critical Thinking to embrace a mindset of continuous optimization and constructive problem-solving

• ITIL Framework to align operational processes with established industry best practices

• Communication Skills to convey complex technical data clearly to both technical and non-technical audiences

Target Base Salary Range:$90000- $100000

Consistent with Motorola Solutions values and applicable law we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge skills and experience. The actual offer will be based on the individual candidate.

• Bachelors Degree

• 5 years of experience in data analysis or operational optimization

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Our :

• Incentive Bonus Plans

• Medical Dental Visionbenefits

• 401K with Company Match

• 10 Paid Holidays

• GenerousPaidTime Off Packages

• Employee Stock Purchase Plan

• PaidParental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.

Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please complete thisReasonable Accommodations Formso we can assist you.