Operations Director Contents Restoration
Job Location:
Blaine, WA - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- Manage resource scheduling across all active jobs balancing core staff with temporary surge labor during high-volume periods
- Own hiring onboarding and performance management for field staff
- Drive front-line accountability for on-time on-budget job execution
- Define and uphold what white-glove service looks like in execution. Its not just what we say its what we do.
- Balance speed and cost against our customer experience standard
- Implement quality-control checkpoints (spot checks customer feedback loops job close-out reviews)
- Maintain and enforce SOPs for packout cleaning storage and transport
- Own safety compliance proper handling procedures training records documentation
- Serve as the process owner who keeps execution consistent as the company grows
- Oversee warehouse/facility standards in close coordination with the Warehouse Coordinator
- Ensure facility conditions meet safety and operational requirements
- Vet and select the right subcontractors for jobs requiring outside labor or specialty services
- Serve as the communication hub between our team mitigation/reconstruction contractors and customers
- Prevent delays and miscommunication that could compromise the customer experience
- Jobs run on schedule on budget and to our quality standard
- Resource utilization stays at or above current benchmarks
- Safety incidents and process deviations trend down
- Customers consistently report a calm well-managed experience
- Operational capacity grows to support increased monthly volume
- 5 years in operations management ideally in restoration construction field services or a related project-based industry
- Proven track record managing both people (scheduling hiring team leadership) and projects (multi-party coordination vendor/subcontractor management)
- Strong safety and process orientation comfortable building and enforcing standards
- Excellent communicator able to represent the company well with customers and outside contractors
- Thrives in a fast-moving variable environment with competing priorities
- Experience in restoration insurance claims or contents/property management industries a plus
Performance based bonus plan.
Blue Kangaroo PACKOUTZ is a comprehensive contents cleaning and restoration company. Were focused on utilizing industry best practices for the handling of personal and business assets. Our work is so important because were restoring what people value most. Clients seek out Blue Kangaroo PACKOUTZ after fire water mold or other damageits a very sensitive situation theyre facing so we work hard to make the restoration process seamless and stress-free.
We look for individuals with skills such as truck driving warehousing sewing woodworking crafting cleaning and other restoration-related activities. We also know that not everyone comes to us with these skills. Thats why we put each specialistthose with or without trainingthrough an in-depth and comprehensive training program. Each Blue Kangaroo PACKOUTZ member learns the entire contents restoration process while honing in on their specific cleaning or restoration skills. Its all a part of our ongoing support and training experience.
Required Experience:
Director
About Company
We’re your professional content restoration specialists. At Blue Kangaroo Packoutz, thinking outside the box starts with caring about what’s inside the box.
