Operations Coordinator

ABOUT HUT 8

Imagine the ultimate destination for those who want to work at the cutting edge of technology energy and infrastructure. Hut8 is on a mission to build and operate some of the worlds largest data centers for next-generation computing workloads including AI Colocation Cloud and Bitcoin Mining. We are proud to offer interesting and challenging opportunities for individuals who want to build teams solve problems and make an impact from day one. If youre an ambitious individual looking for a career that is as rewarding as it is challenging youve come to the right place.

ABOUT THE ROLE

We are looking for a sharp motivated and adaptable Operations Coordinator to join our team in Miami. This is an entry-level role designed for a young generalist who wants to enter a fast- moving AI infrastructure startup - and grow quickly.

You will work directly under the Director of Operations across two core areas: customer successoperations and business administration. Youll touch a little bit of everything and over timeyoull help define and build the processes that keep this business running.

If youre early in your career eager to learn and excited about being at the forefront of AI infrastructure this is the role for you.

ABOUT YOU

Customer Operations Support

• Build the framework for end-to-end customer lifecycle management ensuring a high standard of service from onboarding through steady state
• Design and execute structured onboarding programs for new customers setting clear expectations around support SLAs and points of contact
• Administer and maintain Salesforce ensuring records pipelines and customer data are accurate and up to date
• Actively monitor customer health and proactively engage teams to identify issues escalations or opportunities before they become problems
• Manage the JIRA ticketing system ensuring timely resolution and proper escalation paths
• Build manage and oversee technician on-duty schedules to ensure consistent coverageand accountability across the team
• Help identify and execute on opportunities to improve customer retention expansion andoverall satisfaction

Administration

• Own the billing and invoicing calendar - tracking when customers need to be invoicedand when vendor payments are expected flagging discrepancies or risks early
• Monitor customer contract terms and agreement milestones maintaining an internalcalendar of renewals expirations and renegotiation windows
• Coordinate timely internal and external reminders around key contract dates
• Oversee data handling agreements and ensure compliance obligations are understooddocumented and met
• Manage the companys NDA process - tracking agreements coordinating signatures andmaintaining a current registry
• Build and maintain SOPs that document business fundamentals and support thecompanys ability to scale
• Maintain documentation of business practices for internal alignment and audit readiness
• Manage internal team communication channels and ensure information flows efficientlyacross the organization
• Own file management and organizational systems across shared drives and documentrepositories
• Collaborate cross-functionally with technical and leadership teams to bring structure togrowth-related projects

What Were Looking For

• 13 years of experience; we care more about your attitude and aptitude than your resume
• Comfortable context-switching and taking on whatever needs doing
• Organized detail-oriented and proactive nothing falls through the cracks on yourwatch
• Genuinely curious about AI GPU infrastructure and emerging technology
• Comfortable in a fast-paced startup environment where processes are still being built notinherited
• Availability and responsiveness outside of core hours when customer-facing situationsdemand it infrastructure doesnt keep a 9-to-5 schedule and neither do we

ABOUT THE WORK ENVIRONMENT

This role isinofficeat our corporate headquarters in the Brickell area of Miami Florida. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WHAT MAKES HUT 8 A GREAT PLACE TO WORK

Hut 8 offers a benefits and wellness program that includes medical dental vision life andshort-term and long-term disability insurance as well as paid time are proud to invest in building the best team in the industry. At all levels of the organizationwe are driven by an entrepreneurial spirit radical transparency and relentless growth mentality.

At Hut 8 you will have the opportunity to:

Work with bright driven peers from a range of educational and professional backgroundsincluding software development energy engineering entrepreneurship investmentbanking private equity and management consulting

Design and pitch new products services and other initiatives to a leadership teamconsisting of serial entrepreneurs and seasoned executives and backed by a board ofdirectors consisting of industry veterans of energy finance and government

Debate ideas and alternatives in a truly meritocratic setting where the learning curve issteep and the lessons come from both senior and junior members of the team

Build a lifelong network of friends and professional connections at the cutting-edgeintersection of technology energy and infrastructure