Operations Coordinator, Medicaid Clinic
Job Location:
Lawrence, KS - USA
Hourly Salary:
Posted on:
Vacancies:
Job Summary
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Mass General Brigham Medical Group is expanding access to care through an innovative Medicaid-focused clinic serving patients throughout the Merrimack Valley. Based at our Riverwalk Internal Medicine practice in Lawrence MA this team supports patients with complex medical and social needs through coordinated patient-centered care.We are seeking an Operations Coordinator to support both our Medicaid Clinic and Call Center operations. This unique hybrid role combines patient scheduling care coordination administrative support and customer service making it an excellent opportunity for a highly organized professional who enjoys working across teams and helping patients navigate their healthcare journey.
Work Location & Schedule
This full-time position is scheduled for 40 hours per week Monday through Friday from 8:30 AM to 5:00 PM and is based at our 500 Merrimack Street location in Lawrence MA.
Employees are expected to work onsite during onboarding and training to build relationships with the team and gain a strong understanding of workflows and processes. Following successful completion of training this position offers a hybrid work arrangement with occasional onsite attendance required for team meetings and operational needs.
Why Join Us
Be part of a growing Medicaid-focused program making a meaningful impact in the community
Hybrid work opportunity after successful completion of onboarding and training
Collaborative environment with clinical operational and administrative teams
Opportunity to develop expertise in healthcare operations patient access and care coordination
Work within the nationally recognized Mass General Brigham system
What Youll Do
In this role youll divide your time between supporting our Call Center operations and assisting with key administrative functions for our Medicaid Clinic.
Call Center Responsibilities
Answer a high volume of inbound patient calls with professionalism and compassion
Schedule appointments and assist patients with questions regarding their care
Troubleshoot issues and connect callers with the appropriate resources
Provide exceptional customer service while meeting departmental performance goals
Document interactions accurately and utilize multiple systems to support patient needs
Medicaid Clinic Operations Responsibilities
Coordinate scheduling activities for primary care and home visit appointments
Conduct patient outreach to assist with scheduling and appointment follow-up
Support patient onboarding and communication efforts
Monitor and manage shared work queues and administrative requests to ensure timely follow-up
Coordinate schedule updates and appointment adjustments in partnership with clinic leadership
Assist with patient rescheduling when provider schedules change
Support quality initiatives by helping patients schedule preventive care and chronic disease management visits
Collaborate with clinical and administrative teams to ensure a seamless patient experience
Qualifications
Education
High School Diploma or Equivalent required
Associates Degree Related Field of Study preferred
Can this role accept experience in lieu of a degree
Yes
Experience
Experience in an administrative or operational support role preferably in a healthcare or hospital setting 2-3 years required
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$19.81 - $28.30/HourlyGrade
4EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
IC
About Company
Patients at Mass General have access to a vast network of physicians, nearly all of whom are Harvard Medical School faculty and many of whom are leaders within their fields.
