Operations Coordinator

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The Operations Coordinator supports an assigned Account Manager by coordinating the administrative logistical and operational follow-up needed to keep assigned accounts running smoothly. This role is dedicated to a defined account group and is intended to create leadership capacity for the Account Manager by taking ownership of coordination tasks that require accuracy responsiveness organization and timely communication.

The Operations Coordinator does not replace the Account Managers leadership responsibility or serve as an informal supervisor. Instead this role supports account execution by overseeing the operations of assigned account to include helping manage schedules timekeeping follow-up supply coordination work orders documentation reporting communication tracking and operational details.

-Benefits:Competitive wages flexible spending account 401(k) plan healthcare plan and more.

Type: Full-time

Schedule: Monday to Friday: 8:00 AM - 4:30 PM (must be available after hours and for emergencies)

Compensation: $55000.00 annual salary

Operational Coordination:

-Support the assigned Account Manager with day-to-day coordination across assigned accounts.

Track open operational items and follow up to ensure completion.

-Help coordinate coverage needs scheduling updates special requests and service changes.

-Maintain organized records of account-related requests follow-up items and deadlines.

-Help ensure operational issues are routed to the correct person or department.

Scheduling and Workforce Support:

-Assist with schedule tracking and staffing coordination for the assigned area/account group.

-Communicate call-outs coverage gaps and schedule changes as directed and ensure proper coverage at all times for assigned accounts.

-Support coordination between the Account Manager supervisors working leads employees and Mobile Workforce leadership.

-Help identify recurring scheduling or attendance issues for Account Manager review.

-Maintain accurate information related to employee assignments and site coverage.

-Assist with documenting Mobile Workforce requests and assignments.

-Track mobile support needs completion status and follow-up requirements.

-Communicate scheduling or logistical details to the Mobile Workforce Account Manager as directed.

-Help ensure mobile support is coordinated efficiently accurately and cost-effectively.

Payroll and Timekeeping Coordination:

-Support timely and accurate payroll/timekeeping follow-up.

-Track missing punches time card issues schedule discrepancies and payroll corrections.

-Communicate with employees supervisors Account Managers and Payroll as needed.

-Help reduce payroll errors by ensuring timely documentation and follow-up.

-Escalate recurring issues to the assigned Account Manager.

Supply Equipment and Work Order Coordination:

-Coordinate supply requests inventory needs equipment issues and customer work order follow-up.

-Track supply orders and ensure the Account Manager is aware of shortages delays or recurring cost concerns.

-Help coordinate equipment repairs replacements or movement between sites.

-Support documentation of special project needs customer requests and completion status.

Communication and Follow-Up:

-Serve as a coordination point between the assigned Account Manager field leadership employees Mobile Workforce Payroll HR Safety Finance and other support departments.

-Track assigned follow-up items and ensure timely communication.

-Prepare updates reports and summaries as requested.

-Maintain professional communication with internal teams and when appropriate customer contacts.

-Escalate unresolved or high-priority issues to the Account Manager.

Reporting and Documentation:

-Maintain accurate records related to schedules work orders supplies timekeeping follow-up items and account support activities.

-Assist with compiling account updates operational reports inspection follow-up and customer service documentation.

-Support the Account Manager with data needed for account reviews P&L discussions staffing analysis and performance tracking.

-Help organize information so the Account Manager can focus on decision-making leadership P&L management and customer relationships.

Required Qualifications:

-High school diploma or equivalent required.

-Strong organizational tracking and follow-up skills.

-Strong attention to detail and ability to manage multiple priorities.

-Good written and verbal communication skills.

-Ability to work professionally with employees managers customers and support departments.

-Basic proficiency with Microsoft Office email spreadsheets and company systems.

-Ability to maintain confidentiality and handle sensitive employee or customer information appropriately.

-Ability to work independently while keeping the assigned Account Manager informed.

Preferred Qualifications:

-Prior administrative operations scheduling payroll dispatch customer service or facilities support experience.

-Experience supporting field operations or a distributed workforce.

-Experience with timekeeping payroll coordination work order tracking or supply coordination.

-Knowledge of janitorial or facility services operations helpful but not required.

Physical Requirements:

-Primarily office or administrative work with occasional site visits as needed.

-Ability to sit stand walk use a computer communicate by phone/email and travel between sites if required.