Operations Coordinator

Atlantic Pacific Companies is a dynamic industry leader with a growing and diverse portfolio of properties throughout Florida Georgia Texas California North Carolina and Washington D.C.

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Atlantic Pacific Companies is seeking a highly analytical and detail-oriented Operations Coordinator.

The Operations Coordinator plays a key role in supporting the day-to-day operational efficiency of Atlantic Pacific Companies. This role works within the Operations department to coordinate activities across the property portfolio support centralization initiatives ensure compliance and provide guidance and training to on-site and regional teams

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Include the following. Other duties may be assigned.

Operations & Centralization Support

• Support the centralization of property management operations by developing and implementing standardized processes workflows and best practices across the property portfolio.
• Assist in executing operational projects initiatives and programs that improve overall efficiency communication and workflow.
• Review and evaluate Standard Operating Procedures and policies; provide recommendations and assist with updates as needed.
• Conduct property management software and resident lease file audits to ensure compliance with company standards and Fair Housing regulations; provide findings and recommendations.
• Monitor property compliance with local state and national licenses permits and contracts; perform on-site file audits to identify risk areas.
• Assist in identifying planning and executing the centralization of other operational areas as the company continues to standardize and streamline processes across the portfolio.
• Support leadership in rolling out new centralized functions.

Contract Review & Compliance

• Review and evaluate lease contracts vendor agreements and other operational contracts for accuracy and adherence to company standards.
• Identify discrepancies flag potential risks and communicate findings to the appropriate leadership team members.
• Ensure all executed agreements meet regulatory and company requirements escalating concerns when necessary.

Collections & Account Management

• Monitor monthly delinquency reports and support the collection of outstanding balances deposits and fees across assigned properties.
• Track and manage accounts to ensure timely follow-up and resolution; assist on-site teams with collections strategies and escalations.
• Maintain accurate records of account activity and provide regular status updates.

Reporting & Analysis

• Compile review and distribute operational reports to support day-to-day business operations and organizational reporting needs.
• Pull and analyze data from Property Management Software (OneSite Yardi or equivalent) to support operational decisions.
• Utilize intermediate Microsoft Excel skills to organize data build reports and track performance metrics.
• Manage the employee commission and bonus program; audit files to ensure correct payments and advise management on errors.

Customer Service & Team Support

• Serve as a key point of contact and resource for on-site teams regional managers and corporate staff - providing support guidance and timely responses to inquiries.
• Receive triage and resolve customer service inquiries from properties; escalate issues when appropriate.
• Coordinate transition meetings for new business including agenda preparation and follow-up communication.
• Travel to local and out-of-state properties as needed to provide on-site operational support auditing and onboarding assistance.

Training & Communication

• Conduct training sessions with on-site and regional staff on updated policies procedures and operational best practices - presenting findings and information clearly and confidently.
• Comfortable presenting data audit results and process updates in group or training settings.
• Foster a collaborative knowledge-sharing culture across teams by maintaining open lines of communication and consistent follow-through.

This job description may not be inclusive of all assigned duties responsibilities or aspects of the job described and may be amended at any time at the sole discretion of the employer with or without notice.

COMPETENCY:

To perform the job successfully an individual should demonstrate the following competencies

• Analytical - Synthesizes complex or diverse information; Collects and researches data
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations
• Technical Skills Familiarity with commercial real estate investments. Ability to analyze relevant financials KPIs and similar. Knowledge of financial modeling.
• Project Management - Assists with project coordination; Communicates changes and progress; Completes assigned tasks on time and within budget.
• Communication Communicates clearly and effectively with a variety of stakeholders both verbally and in writing; Listens and gets clarification; Responds well to questions; Writes clearly and edits for spelling and grammar; Presents numerical data effectively.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others views; Gives and welcomes feedback; Contributes to building a positive team spirit.
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports the organizations goals and values.
• Planning / Organizing - Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

QUALIFICATIONS: To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

High School diploma required; bachelors degree or associate degree strongly preferred.

Minimum 23 years of experience in property management operations real estate or a related field.

Experience using OneSite Yardi or other Property Management Software is a plus.

Must be comfortable with occasional travel to properties in assigned.

COMPUTER SKILLS: Strong proficiency in Microsoft Excel (including formulas pivot tables and data analysis) is required. Proficiency in Microsoft Word PowerPoint and Outlook. Familiarity with multifamily property management and accounting software such as Yardi and RealPage is preferred along with the ability to quickly learn new reporting systems.

OTHER QUALIFICATIONS:

• Strong attention to detail with the ability to manage multiple priorities and meet deadlines.
• Self-starter who can work effectively with limited direction in a collaborative fast-paced environment.

Ability to handle sensitive and confidential information with discretion.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Some lifting; typically 25lbs. or less.
• Walking and/or sitting for long periods of time when performing essential job functions and other tasks associated with the role.

Work Environment: The work environment characteristics described here are representative of those the employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Stress associated with completing tasks in a timely manner and relating to other facets of the job.

Exposure to a variety of weather conditions may occur in connection with periodic property site visits.

Scheduling: The employee is subject to schedule changes and/or overtime as required by the job and his/her supervisor. This may include working weekends working after the course of normal business hours and at other times as required by the job. The employee is subject to these schedule changes on as little notice as 24 hours.

What We Offer:

• 100% Employer-Paid Health Insurance options (after 30 days of employment).
• Flexible Spending Accounts Life Insurance Long-Term Disability and other supplemental insurance benefits
• Paid Time-Off/Holidays
• 401(k) Retirement Plan
• Employee Referral Program
• Employee Assistance Program
• Employee Discounts Program
• Yearly Recognition Gifts

For more information please visit Our Website

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Atlantic Pacific Companies is a drug-free workplace.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.

Disclaimer: The tasks and responsibilities listed are not the only ones applicable to the positions

Required Experience:

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