Operations Control Center Specialist

The OCC Specialist is responsible for managing all aspects of crewmember travel ensuring efficient cost-effective and compliant travel arrangements in support of flight operations. This role serves as a key liaison between crew scheduling dispatch and travel vendors handling real-time travel changes driven by operational needs while maintaining a high level of service for flight crews.

RESPONSIBILITIES / DUTIES:

• Coordinate book and modify all travel arrangements for flight crew members including air hotel rental car and ground transportation.
• Proactively manage travel disruptions (delays cancellations re-routes) to ensure minimal impact to flight operations and crew legality.
• Monitor flight schedule changes and adjust crewmember travel accordingly in real time.
• Communicate travel itineraries updates and changes clearly to crewmembers via phone and email.
• Ensure all travel bookings align with company policies contract requirements and cost-control initiatives.
• Work closely with crew scheduling and dispatch to anticipate travel needs based on operational changes.
• Serve as the primary point of contact for travel-related issues during assigned shift including after-hours support.
• Assist with vendor coordination including airlines hotels and rental car providers to secure preferred rates and resolve service issues.
• Support large-scale travel planning efforts such as pilot bidding periods training events and new hire onboarding travel.
• Maintain accurate travel records documentation and reporting for auditing and tracking purposes.
• Identify opportunities to improve travel efficiency reduce costs and streamline booking processes.
• Provide backup support to crew scheduling functions as needed.
• Maintain a professional and positive attitude while interacting with all internal and external stakeholders.
• Other duties as assigned.

QUALIFICATIONS:

• Associate degree preferred or equivalent work experience in aviation travel coordination or logistics.
• 2 years of experience working with SAP Concur travel and expense.
• Previous experience in travel booking airline crew scheduling or logistics coordination strongly preferred.
• Knowledge of airline operations (Part 121/135) is a plus.
• Strong ability to manage multiple travel requests and changing priorities in a fast-paced environment.
• Excellent communication skills both written and verbal.
• Strong organizational skills with high attention to detail.
• Ability to work independently while collaborating across multiple departments.
• Experience with travel booking systems GDS platforms or corporate travel tools preferred.
• Proficiency in Microsoft Office applications.

SPECIAL POSITION REQUIREMENTS:

• First shift position. Some flexibility is required when operations need dictates.
• Some travel may be required (10%).
• Must be available for on-call rotation (every 5th or 6th weekend) to support urgent travel needs.

Mountain Air Cargo is an equal opoortunity employer.