Operations Consultant

Compensation:$110k-$140k annually

Location: Scottsdale AZ

Workplace Setting:Fully Onsite

POSITION SUMMARY
The Home Services Advisor is responsible for business operational advisory and consulting of 12-15 Cardone Ventures clients and the daily review and monitoring of their operational activities and data. As a fractional COO for the client they will prepare metrics reports generate operational process recommendations and leverage their financial and operational experience to guide client business decisions. The Operations Advisor will also investigate ways to improve operational efficiency and effectiveness and distinguish the strategic positioning of each clients business to maximize revenue and profit potential through various stages of growth opportunities including expansion mergers or acquisitions. This individual will play a key role in assisting Cardone Ventures clients with achieving their transformational growth plans by setting operational objectives planning business development strategies with other team members and holding the members accountable to the plan. For home services clients including HVAC electrical and plumbing based businesses this includes optimizing dispatch technician performance call center operations customer experience and profitability.

ABOUT CARDONE VENTURES
Our mission is to help business owners achieve their personal professional and financial goals through the growth of their businesses. We work in dozens of verticals and provide strategic business guidance through courses live events partnerships and investments. Our core values are the backbone of our business and guide our hiring process: we are inspirational disciplined accountable transparent aligned and results oriented. This company operates nationally and is growing by the day.

SUCCESS LOOKS LIKE

• Approaching each clients business as if it is your own to truly become an extension of their management team and fully embrace that your success is directly linked to theirs such that it inspires you to get creative and do whatever it takes to ensure their growth
• Creating measurable impact in areas such as technician performance call conversion job profitability and customer satisfaction in home services businesses
• Constantly working towards complete alignment and accountability between the client and team to help achieve results faster and being able to evolve communication and inspire others as needed to make this happen
• Leveraging data as the basis for all recommendations and outcomes so clients never have to question the ROI of working with you

OBJECTIVES

• Leverage data to recommend business growth strategies and lead the collaboration between multiple functional advisors and client stakeholders to ensure execution that results in clients target attainment
• Partner with clients to optimize key home services processes such as scheduling dispatch call center performance inventory management and technician productivity to drive profitability and customer satisfaction
• Establish daily metrics to monitor and report on client performance analyzing data and trends to adjust strategy and escalate opportunities to the owner and CV leadership as appropriate
• Support the implementation of field management systems (e.g. ServiceTitan Jobber Housecall Pro) to ensure accurate data tracking reporting and accountability across all operational areas
• Conduct weekly touch base calls with each client to ensure progress tracking problem solving alignment and working sessions can be coordinated cross functionally to drive recommendations and business growth forward
• Ensure Cardone Ventures operational best practices are consistently implemented across clients businesses including daily metrics tracking daily all team meetings best practice process documentation and effective leadership duplication
• Work with business owners to develop repeatable systems that improve customer experience consistency from first call to job completion and follow up
• Coach clients on leadership and team development by leveraging tools like the R3 Assessment
• Work cross functionally with team members to prioritize objectives that will have the greatest impact on revenue and profitability
• Influence internal and external stakeholders through effective communication to ensure buy in to recommendations and accountability to follow through on action items

COMPETENCIES

• Strong data driven mindset with the ability to translate client performance insights into actionable strategies
• Deep understanding of home services operations including call center metrics technician utilization average ticket optimization and service to replacement conversions
• Possesses an understanding of intermediate financial concepts and how to leverage them in order to create business priorities and initiatives
• Experience interpreting and influencing P and L statements specific to service based businesses including cost of goods labor efficiency and job profitability
• Excellent communication skills including active listening leading through questions and the ability to give direct feedback to facilitate team collaboration and client accountability
• Demonstrate consistency over time to create quantitative results for clients
• Ability to preserve and maintain client retention by increasing business revenue and profitability
• Can successfully operate as the quarterback for assigned team to guide other Advisors through onboarding quarterly business reviews touchbase calls etc.
• Can successfully facilitate and guide new clients through on boarding in a timely manner
• Knowledge of how to create a Process Tracker for an organization and walk them through the development of SOPs
• Skilled in coaching owners and operations leaders to scale teams through effective delegation technician development and leadership pipelines
• Ability to guide the owner through the process of duplicating themselves and key leaders in order to increase focus on business growth

EDUCATION AND EXPERIENCE

• Experience coaching businesses or owning/managing a home services business preferred
• Bachelors Degree in Business Management Operations/Logistics or related area of study or equivalent work experience
• At least 5 years work experience managing or influencing business operations in a broad based capacity within a results driven environment

10X TOTAL REWARDS

Full-time employees receive:

• Medical dental and vision (employee dependents)
• 401(k) with up to 3% company match
• Parental leave: 8 weeks fully paid (primary caregiver) / 4 weeks fully paid (secondary) 1 month remote for both
• Vacation and sick time that increases with tenure
• Gym membership 100% paid
• Meal prep service discounts
• Pet insurance through SPOT
• Employee Assistance Program through Guardian
• Professional development reimbursements for outside courses and certifications
• 10X Mentorship Program
• $250K in internal education resources across Sales Operations Finance People and Marketing
• Uncapped commission eligibility for all team members

PHYSICAL REQUIREMENTS

• Prolonged periods of time standing speaking walking and/or sitting at a computer
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements
• Must be on-site at our Scottsdale AZ office; this is not a remote role

COMMITMENT TO DIVERSITY
As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce Cardone Ventures recognizes that a diverse staff reflective of our community is an integral and welcome part of a successful and ethical business.

We hire local talent at all levels regardless of race color religion age national origin gender gender identity sexual orientation or disability and actively foster inclusion in all forms both within our company and across interactions with clients candidates and partners.

If this position caught your eye send us your resume. For best consideration include the job title and source where you found this position in the subject line of your email to Already a Cardone Ventures candidate Please connect directly with your recruiter to discuss this opportunity.

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