Operations Communications Coordinator

Idexx

Job Location:

Westbrook, ME - USA

Monthly Salary: Not Disclosed

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

As a Global Facilities Operations Center Communications Coordinator (3rd Shift) you will be an active team member within the Global Facilities Operations Center (GFOC) driving critical information throughout our organization.

Why is role matters:

Our GFOC Communications Coordinators work at the crossroads of the daily information flow into and out of the IDEXX World Campus analyzing mining and connecting the dots between events and trends that affect business continuity. The ability to gather information identify trends and transform data into clear effective communication for the right audiences is a key part of this role.

In this role you will:

Monitor inputs from all IDEXX facilities both domestic and international and recognize potential business disruption concerns.
Draft and disseminate critical information regarding advisory or emergent situations through the most effective communication methods.
Develop and maintain current Global Facilities Operations databases and files that support projects process improvement and planning efforts.
Own and maintain the running log of relevant activities across the global IDEXX portfolio for our 24/7 Global Facilities Operations Center.
Write professional incident reports in a timely manner to support ongoing response efforts and future review.
Operate and serve as a subject matter expert for various software applications including access control surveillance mass notification and duty of care programs.
Partner with IDEXX Security Human Resources and leadership teams on sensitive personnel-related investigations and security concerns.
Conduct audits and tests of key IDEXX operational functions in partnership with the Facilities Team.
Provide excellent customer service as the front-line point of contact for internal and external IDEXX customers.
Notify facilities and maintenance teams of pertinent issues and assist in coordinating solutions as appropriate.
Monitor phones radios surveillance cameras alarms emergency management systems building automation systems and weather-related software issuing general and emergency notifications as needed.
Ensure compliance with IDEXX policies and applicable federal state and local regulations.
Respond to operational issues at the direction of the Global Facilities Operations Center Supervisor and perform related duties as required.

What Do You Need to Succeed

To be successful in this role you will need a passion for gathering analyzing and transforming information into actionable intelligence then communicating that information clearly and effectively. An analytical mindset and the ability to turn spreadsheets and data into trends and solutions are essential along with strong written and verbal communication skills.
Excellent organizational skills time management and the ability to multitask are important for success in this position. All Global Facilities Operations Center team members are team-oriented proactive and focused on maintaining a positive solutions-driven attitude. Excellent customer service skills are imperative.
Candidates should have strong computer skills including Microsoft Office and the ability to quickly learn and master new software platforms and applications.
A minimum of an Associates degree is required. Recent graduates are encouraged to apply especially those with prior customer service internship leadership or other relevant experience.
Leadership experience or leadership potential is highly valued.

Schedule

This is a full-time (40 hour/week) 3rd shift position consisting of four 10-hour shifts. Wednesday Sunday 10pm 8am
The schedule is based on the business needs of a 24/7 Global Facilities Operations Center. All schedules include one traditional weekend day (Saturday or Sunday) and holiday coverage.
Team members may be asked to cover additional shifts or portions of shifts as needed to maintain operational coverage.
This position is considered essential within the IDEXX organization and is fully on-site at the IDEXX World Campus in Westbrook Maine.

What you can expect from us:

An hourly rate starting at $27 / hour plus shift differential
Opportunity for annual cash bonus
Opportunity for performance based annual merit increase
Health / Dental / Vision Benefits Day - One
5% matching 401k
Generous PTO benefits
Additional benefits including but not limited to pet insurance mental health resources volunteer paid days off employee stock program foundation donation matching and much more!

Why IDEXX

Were proud of the work we do because our work matters. Every role at IDEXX contributes to enhancing the health and wellbeing of pets people and livestock. With over 10000 global team members customers in over 175 countries and a fast-growing industry - were always looking for motivated and inspiring people to join us.

We offer competitive compensation incentives and benefits. Youll be part of a double-digit growth company in a quickly growing market and we are leading the way forward with innovative products services and a strong focus on our customers.

IDEXX values a diverse workforce and workplace and strongly encourages women people of color LGBTQ individuals people with disabilities members of ethnic minorities foreign-born residents and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race color creed sex sexual orientation gender identity or expression age religion national origin citizenship status disability ancestry marital status veteran status medical condition or any protected category prohibited by local state or federal laws.

#LI-LAB

Required Experience:

As a Global Facilities Operations Center Communications Coordinator (3rd Shift) you will be an active team member within the Global Facilities Operations Center (GFOC) driving critical information throughout our organization.Why is role matters:Our GFOC Communications Coordinators work at the crossr...

Why is role matters:

In this role you will:

Monitor inputs from all IDEXX facilities both domestic and international and recognize potential business disruption concerns.
Draft and disseminate critical information regarding advisory or emergent situations through the most effective communication methods.
Develop and maintain current Global Facilities Operations databases and files that support projects process improvement and planning efforts.
Own and maintain the running log of relevant activities across the global IDEXX portfolio for our 24/7 Global Facilities Operations Center.
Write professional incident reports in a timely manner to support ongoing response efforts and future review.
Operate and serve as a subject matter expert for various software applications including access control surveillance mass notification and duty of care programs.
Partner with IDEXX Security Human Resources and leadership teams on sensitive personnel-related investigations and security concerns.
Conduct audits and tests of key IDEXX operational functions in partnership with the Facilities Team.
Provide excellent customer service as the front-line point of contact for internal and external IDEXX customers.
Notify facilities and maintenance teams of pertinent issues and assist in coordinating solutions as appropriate.
Monitor phones radios surveillance cameras alarms emergency management systems building automation systems and weather-related software issuing general and emergency notifications as needed.
Ensure compliance with IDEXX policies and applicable federal state and local regulations.
Respond to operational issues at the direction of the Global Facilities Operations Center Supervisor and perform related duties as required.

What Do You Need to Succeed

To be successful in this role you will need a passion for gathering analyzing and transforming information into actionable intelligence then communicating that information clearly and effectively. An analytical mindset and the ability to turn spreadsheets and data into trends and solutions are essential along with strong written and verbal communication skills.
Excellent organizational skills time management and the ability to multitask are important for success in this position. All Global Facilities Operations Center team members are team-oriented proactive and focused on maintaining a positive solutions-driven attitude. Excellent customer service skills are imperative.
Candidates should have strong computer skills including Microsoft Office and the ability to quickly learn and master new software platforms and applications.
A minimum of an Associates degree is required. Recent graduates are encouraged to apply especially those with prior customer service internship leadership or other relevant experience.
Leadership experience or leadership potential is highly valued.

Schedule

This is a full-time (40 hour/week) 3rd shift position consisting of four 10-hour shifts. Wednesday Sunday 10pm 8am
The schedule is based on the business needs of a 24/7 Global Facilities Operations Center. All schedules include one traditional weekend day (Saturday or Sunday) and holiday coverage.
Team members may be asked to cover additional shifts or portions of shifts as needed to maintain operational coverage.
This position is considered essential within the IDEXX organization and is fully on-site at the IDEXX World Campus in Westbrook Maine.

What you can expect from us:

An hourly rate starting at $27 / hour plus shift differential
Opportunity for annual cash bonus
Opportunity for performance based annual merit increase
Health / Dental / Vision Benefits Day - One
5% matching 401k
Generous PTO benefits
Additional benefits including but not limited to pet insurance mental health resources volunteer paid days off employee stock program foundation donation matching and much more!