Operations & Client Implementation Lead

Operations & Client Implementation Lead

Seeking a highly motivated Operations & Client Implementation Lead to join a team. This role offers a unique opportunity to shape the foundation of an implementation processes while leading client onboarding and deployment efforts. If you thrive in a fast-paced ambiguous environment and enjoy building scalable systems this is the perfect opportunity for you to make a significant impact.

• Base Salary: $85000 - $100000
• Equity Opportunity: Meaningful ownership in the company
• Additional Benefits: Competitive benefits package

• Lead all client onboarding and implementation activities from kickoff to go-live.
• Manage project timelines milestones deliverables and stakeholder communications.
• Conduct client meetings and presentations independently.
• Ensure a seamless transition from sales to implementation.

• Serve as the primary point of contact for clients during the implementation phase.
• Build trusted relationships with HR Benefits Finance and Operations leaders.
• Provide consultative guidance and proactive problem-solving.
• Maintain a high-touch client-centric experience throughout the onboarding process.

• Oversee eligibility data collection validation and reconciliation.
• Coordinate carrier connections enrollment feeds and third-party integrations.
• Work with APIs file transfers spreadsheets and benefits administration systems.
• Identify and resolve data discrepancies and operational challenges.
• Maintain accurate implementation documentation and reporting.

• Design and document implementation workflows and best practices.
• Identify opportunities for automation and operational efficiency.
• Build repeatable processes to enable future growth.
• Contribute to the development of the companys implementation strategy and infrastructure.

• 2-5 years of professional experience in implementation consulting operations client success benefits administration or related fields.
• Proven ability to manage multiple client-facing projects simultaneously.
• Strong relationship management and communication skills.
• Confidence in leading client meetings and presentations.
• Highly organized with exceptional attention to detail.
• Comfortable working with complex datasets spreadsheets and operational workflows.
• Ability to thrive in a fast-paced ambiguous startup environment.
• Willingness to travel as needed for client implementations.

• Background in employee benefits as an Account Manager or Benefits Consultant.
• Experience with HR technology or benefits administration platforms.
• Familiarity with managing eligibility files enrollment data and integrations.
• Exposure to APIs data feeds and implementation project management.

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