Operations Business Process Specialist
Job Location:
Job Location:
Chicago, IL - USA
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
30+ days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Be Part of Our Next Chapter
For over almost 60 years our solutions have enabled impactful connections between some of the worlds leading brands and their customers. And while weve already done a lot of work were proud of were just getting started!
Coates Group has the values of a family-owned business and the innovative spirit of a start-up both which fuel our purpose Creating Connections. Empowering Partnerships. Always Evolving. Through hard work dedication and creativity weve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are curious charismatic authentic and we value and leverage the diversity of our crew. We are imaginers kindness enthusiasts experts creators thinkers challengers collaborators and over-achievers. And together as a Crew we are revolutionizing the way the worlds leading brands leverage technology to drive the best customer experiences.
The Operations Business Process Specialist operates within the Business Process Management (BPM) framework. Through cross-functional engagement the role is responsible for implementing opportunities identified by the manager of the Operations Teamswith a focus around optimization and business process improvement within Operations. The role has broad responsibilities including end-to-end process analysis the facilitation of stakeholder engagement and the identification of solution requirements across various projects and initiatives. It plays a key role in supporting large scale change initiatives that deliver commercial and operational benefits associated with efficiency improvements for Coates.
Key Responsibilities
Support transformation projects including digital shifts process improvements and cultural changes analysing current process inefficiencies bottlenecks and areas for improvement
Lead process enhancement initiatives to enhance workforce productivity including training process automation and best-practice adoption.
Engage with stakeholders to implement change facilitate workshops and manage risks and challenges.
Assess readiness for change mitigate risks and ensure smooth adoption of new systems and processes.
Monitor progress gather feedback and optimize change efforts for long-term success.
Partner with leadership to align initiatives with strategic goals and future ways of working.
Map out current state processes and establish a structured CI methodology to drive standardization and efficiency
Evaluate the sustainability and alignment of improvements to the future operating model
Build influential working relationships with subject matter experts from across the organization to support the achievement of improvements
Leverage data analytics and establish key performance indicators (KPIs) to assess network operations and identify areas for improvement
Work with all operational market leads to standardize & localize (where necessary) process maps across all operational functions including Sales Operations Deployment Supply Chain & Support services
Qualifications and Experience
Bachelors degree in Information Technology Business/ Commerce or Project Management
5 Yearsexperience in managing complex change initiatives
Proven experience in managing technical and IT business process improvements
Proven experience as a Business Process Engineer with a focus on operations optimization
Lean and/or Six Sigma (green belt) knowledge would be advantageous
Change Management Certification (e.g. Prosci ADKAR) is a plus
Capabilities
Strategic thinker aligning technical solutions with organizations long-term goals & objectives
Excellent problem-solving analytical & communication (written & verbal) skills
Strong knowledge in the use of PM toolsets (Asana) to provide visibility across multiple workstreams & portfolio views up into SLT & Portfolio Management
Ability to manage multiple projects simultaneously and prioritize tasks effectively
Strong interpersonal and communication skills to effectively collaborate with diverse teams and stakeholders
Ability to manage change programs & report up (Manager & SLT) & across (PMs Portfolio Management) within Coates. Understands the impact to Big Rocks and change agenda.
$79200 - $90000 a year
Full Salary Range: $79200/year (minimum) $84600/year (midpoint) $90000/year (maximum).
Pay is based on relevant experience skills education internal equity and market data. Well-qualified candidates can generally expect offers around the midpoint. Candidates who meet the minimum qualifications but have more limited directly relevant experience for this specific role are typically placed nearer the minimum while highly experienced candidates with strong role alignment may be placed closer to the maximum.
About Coates
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.
Together we are creators allowing us to make our purpose a reality to create immersive brand experiences for everyone.
Join a Crew that Cares
Be part of a global team of talented ambitious creative people that value integrity individuality and inclusivity. (Ask us about our Equality Empowerment Initiatives).
The benefits include an annual market competitive bonus program and our Thrive Program which includes a suite of flexible work options because were strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions) a Global Wellness paid day off to recharge as well as a Give Back Day to allow our Crew an opportunity to make an impact in the community.
Be inspired To Be More
We skip the red tape and aim to always stay nimble. Were proud of where weve been and are energized by where were going. We encourage ideas and perspectives because we know the more we have the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what weve accomplished but know the best is yet to come.
Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race color creed national or ethnic origin gender religion disability age political affiliation or belief disabled veteran veteran of the Vietnam Era or citizenship status (except in those special circumstances permitted or mandated by law).
Fraud Alert: Employment Scam Advisory
It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation such as.
We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.
Please be advised of the following:
- Wedo not contact employment candidates via email to solicit personal or financial information
- All applications for employment must be submitted through our official website directly through our LinkedIn profile:Coates Group
- All emails from us will come from our official domain which or via our Applicant - Tracking System (ATS) email address which is no-replyatdotco
If you receive any suspicious communications purporting to be from Coates we urge you not to respond do not click any links and do not provide any personal safety and trust are of the utmost importance to us. Thank you for your vigilance.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
IC
About Company
We deliver end-to-end digital merchandising solutions that drive engaging customer journeys and business ROI for companies worldwide. Connect with us today.
