Operations Associate

Position Purpose:

The Operations Associate role at Heritage is essential for ensuring efficient and effective service delivery to our customers. This position requires meticulous management of inventory processes supervision of warehouse operations and coordination of timely deliveries all while maintaining adherence to corporate standards of excellence. By leveraging industry-specific knowledge strong organizational skills and a proactive service-oriented approach the Operations Associate will enhance operational integrity support team leadership and contribute to fostering enduring customer relationships.

Key Responsibilities:

• Spearhead comprehensive inventory control initiatives encompassing the procurement execution of weekly cycle counts pricing assessments and effective management of damaged or outdated stock to optimize operational efficiency and reduce waste.
• Collaborate strategically with the Branch Manager to infuse energy professionalism and a sense of urgency into team leadership ensuring seamless operational workflow and achievement of branch objectives.
• Lead warehouse operations with a focus on precision and timeliness directing the team in receiving storing and distributing products efficiently to maintain high service standards.
• Manage order processing and day-end balancing ensuring accuracy and timeliness to uphold financial integrity and facilitate smooth branch operations.
• Coordinate and supervise the dispatch of trucks guaranteeing timely and accurate product deliveries to job sites enhancing customer satisfaction and operational reliability.
• Develop and maintain robust training programs for Drivers and warehouse staff fostering skill development and promoting a culture of continuous improvement and operational excellence.
• Leverage ERP systems and relevant software tools to streamline processes enhance data accuracy and drive informed decision-making across all areas of inventory and warehouse management.
• Cultivate and sustain strong customer relationships demonstrating a commitment to sales and service excellence that drives customer loyalty and business growth.

Minimum Qualifications:

• Industry Experience: Demonstrated experience as a Supervisor or Assistant Manager within a warehouse setting

• Product Knowledge: Comprehensive understanding of pool/landscape products or proven ability to quickly acquire knowledge in similar industry products.

• Inventory Management: Significant experience in purchasing and inventory control including executing weekly cycle counts pricing and managing damaged or outdated stock.

• Organizational Skills: Exceptional organizational abilities with attention to detail maintaining minimal error rates in tasks.

• Technical Proficiency: Proficiency in Microsoft Office tools including Excel Word and Outlook. Familiarity with ERP systems is highly preferred. Experience with Agility software is advantageous but not required.

• Customer Service Excellence: Proven track record in service and sales excellence including developing and maintaining lasting customer relationships.

• Communication Skills: Strong verbal and written communication skills with the ability to effectively organize and follow up on tasks.

• Cultural Fit: Willingness to embrace and contribute to a culture focused on profitability and enjoyment encapsulated in the Make Money and Have Fun! ethos.

• Licensing and Transportation: Possession of a valid drivers license a satisfactory driving record and access to reliable transportation.

• Legal Authorization: Authorization to work in the United States for any employer without the need for sponsorship.

• Background and Health Screenings: Ability to pass a criminal and driving background check as well as a pre-employment drug screening.

Education/Work Experience:

• A high school diploma or equivalent OR Bachelors degree in Business Administration Supply Chain Management or a related field is highly desirable.
• Minimum of two years of professional experience in a supervisory or assistant management capacity within a warehouse environment