Operations Associate Receptionist

The Operations Associate - Receptionist reports to the Manager of Operations and serves in a multifunctional role providing clerical support across several operational departments as listed below. This position requires a strong customer focus attention to detail/accuracy time management and flexibility. The Operational Associate - Receptionist plays an integral role in ensuring quality service delivery to both internal and external customers.

What Youll Do

Note: The Operations Associate - Receptionist may be assigned to perform the duties of any or all of the following functions in addition to other duties as assigned.

• Data Integrity Communicates researches (via internet) responds to emails verifies and confirms daily with numerous Provider offices their accurate demographics and updates PHS database with changes; answers questions and/or routes Providers and/or their office staffs questions to appropriate PHS staff/management
• Data Quality Analyst - Ensures audits processes and projects are updated and accurately / timely completed; performs audits (Client contracts and partner networks) to ensure adherence with stated goals objectives and data validation requests; identifies utilization/savings trends and communicates audit results effectively to all levels of management
• Data/Contract Entry - Enters demographic and reimbursement information from Provider contracts scans files and completes minor reporting analysis; ensures welcome packets are sent to Providers joining the PHS network; assists with outgoing mail campaigns and priority roster loads
• Panel Building - Receives logs builds and maintains accurate medical Provider panels (worksite posters) for PHS workers compensation Clients; confirms validates and updates Provider facility and hospital demographics; completes and logs all Client requests n the PHS scheduling tool as requested and directed by PHS Clients and the referred patients in a timely manner
• Receptionist - Greets visitors vendors Clients etc.; orders and stocks office toiletry and coffee supplies; maintains / cleans break areas coffee machines refrigerators microwaves oven and sink/counters; answers main company phone routes calls and distributes incoming faxes / mail and/or packages; orders meals for scheduled vendor/Client meetings and ensures conference rooms are set up/clean; assists mailroom as needed

What Were Looking For

• High School Diploma or equivalent (GED); an Associates or Bachelors Degree in Business or related field of study from an accredited college or university is preferred
• 2 years of clerical / customer service work experience in a healthcare related environment
• Demonstrated proficiency in Microsoft Office Excel PowerPoint Word MS Teams)

Competencies

• Detail focused results driven team player and the ability to multi-task and adhere to established goals
• Ability to work in a fast paced changing environment; flexible to meet business needs
• Ability to maintain confidential information as required
• Excellent communication skills (oral and written)

Why Youll Love Working at Prime Health Services

• Medical Insurance (high deductible plan with an HSA)
• Dental Insurance
• Vision Insurance
• Short-term and long-term disability paid by the company
• Group term life paid by the company
• Generous PTO Policy
• Wellness program with monetary rewards
• Employee recognition programs with monetary rewards
• Corporate office amenities
• Regular employee events

About Prime Health Services

Prime Health Services (PHS) is a national medical cost containment company specializing in customized PPO network solutions. Since 2001 weve partnered with insurance carriers TPAs self-insured groups and government entities to deliver high-quality healthcare access at discounted rates. Our technology driven approach allows us to provide fast flexible and dependable service to our clients while supporting a collaborative employee-focused workplace.