Operations and Service Manager

Our Construction Equipment Group is seeking a highly organized results-driven Operations and Service Manager to support our Traverse City location. This role will oversee daily branch operations across service parts and rental functions while driving performance efficiency and a strong team primary responsibilities of the position consist of but are not limited to:Oversee daily branch operations across service parts and rental departmentsSupervise the operation of the service department and ensure efficient workflowFoster a positive customer and employee relations atmosphereLead coach and develop team members including monitoring training progressReview and analyze department data to meet sales profit and operational goalsManage KPIs including technician efficiency parts turns rental utilization and customer satisfactionImplement monitor and refine processes to improve efficiency and productivityProcess and review work orders invoicing and customer quotesOversee payroll entry and audit for accuracyPurchase order acquisition and coordinationMonitor work in progress and ensure timely completionMaintain condition of service vehicles and facilityEnsure compliance with company policies safety standards and regulationsDrive continuous improvement initiatives to enhance branch performanceIncorporate company guiding principles into daily activitiesPerform other duties as assignedConsistent regular and reliable attendance including being ready for work at the designated start timeDesired Skills and Qualifications:35 years of management experience in service operations or branch leadership preferredExperience in heavy equipment automotive construction or related industries preferredStrong organizational and process management skillsProven ability to successfully manage and develop employeesExcellent written and verbal communication skillsStrong customer relations and people skillsSolid understanding of service workflows parts inventory and rental operationsProficiency with Microsoft Word Excel Outlook and business systems (ERP/CRM preferred)High-level problem-solving and reasoning abilityIntermediate mathematical skills including calculations percentages and basic algebra/geometryPhysical Demands/Work Environment:Physical/Sensory Functions: Regularly will talk/hear; Frequently will stand sit use hands and arms; Occasionally will walk climb stoop kneel crouch or crawlLift and/or Move Functions: Frequently will lift up to 10 pounds; Occasionally will lift up to 100 poundsWork Environment: May work near moving mechanical parts fumes airborne particles outdoor weather conditions and other shop-related exposures