Operations Manager, Venues and Events

Position Summary
The Operations Manager Venues and Events will play a critical role in the execution of external-facing events across Vanderbilts campus. This individual will lead the planning and on-site operational delivery of events spanning athletic facilities academic buildings campus venues and other university spaces.

This role is responsible for ensuring seamless event logistics overseeing audiovisual execution managing vendor relationships and supervising part-time event staff. The position will serve as a key operational partner across multiple business units including West End Tower Conferences & Events Catering & Events and external athletic events.

Key Responsibilities

Event Operations & Execution

Lead end-to-end operational planning and execution for external events across Vanderbilt venues
Oversee event setup and teardown ensuring timelines layouts and standards are met
Partner with internal stakeholders to deliver high-quality revenue-generating events
Serve as on-site operations lead for assigned events troubleshooting in real time

Audiovisual (AV) Oversight

Manage AV planning and execution for events including coordination with internal teams and external vendors
Ensure proper equipment setup testing and on-site functionality
Act as the primary point of contact for all AV-related needs during events

Vendor & Partner Management

Coordinate with third-party vendors including production rentals AV and other service providers
Ensure vendors meet Vanderbilt standards timelines and contractual obligations
Support sourcing and building a preferred vendor network

Staff Leadership

Recruit train schedule and supervise a team of part-time event staff
Provide clear direction and accountability to ensure operational excellence
Foster a culture of communication professionalism and responsiveness

Cross-Functional Support

Support operational needs for:
oWest End Tower (hotel operations and event activations)
oConferences & Events (external conferences and programs)
oCatering & Events (internal and external catering activations)
oAthletic facility rentals and external sporting events
Collaborate across departments to ensure a unified and consistent client experience

Qualifications

5 years of experience in event operations venue management or related field
A bachelors degree from an accredited institution of higher education is necessary.
Strong knowledge of event logistics production and AV systems
Experience managing vendors and part-time or hourly staff
Ability to manage multiple events and priorities in a fast-paced environment
Strong problem-solving skills and attention to detail
Excellent communication and interpersonal skills

Preferred Qualifications

Experience in university sports or large-scale venue environments
Familiarity with athletic facility operations and event production
Working knowledge of AV systems production workflows and event technology

Key Competencies

Operational excellence and attention to detail
Strong communication accountability and transparency
Ability to lead teams and execute under pressure
Collaborative mindset across multiple stakeholders