Operations Analyst Sr Retail Bank Operations

The scope of Retail Bank Operations is impressively broad and encompasses a wide range of critical functions. These include managing the cash needs for our branch and ATM networks printing and mailing important bank documents and handling both inbound and outbound collections for home lending automobile and card services. Additionally Retail Bank Operations focuses on loan mitigation and investor operations developing process improvement and automation opportunities overseeing the daily processing of cash and check deposits bill payments and executes strategic quality management functions.

At PNC our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected valued and have an opportunity to contribute to the companys success. As an Operations Analyst Sr within PNCs Retail Bank Operations organization you will be based in Pittsburgh PA.

Schedule: Monday - Friday 8:00am - 4:30pm EST

The Operations Analyst Sr. on the Accounts Adjustment team manages credit and other account adjustments consistently meeting daily SLAs with a strong focus on accuracy and timeliness. This role prioritizes high-dollar and aging items while maintaining production and quality standards and delivers a customer-focused approach by identifying optimal resolutions and collaborating with internal partners and external financial institutions. The analyst supports the credit review process by working adjustments in a timely manner to meet partner needs builds strong working relationships and assists with aged items and escalations. Cross-training is expected with responsibilities extending to debit adjustments domestic collections returns and other departmental processes.

This position may be eligible for remote work in select geographic locations subject to approval by PNC. If approved work must be conducted from a quiet secure and confidential home-based workspace. Occasional in-office participation may be required based on business needs.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Executes routine and complex transactions/processes of varying risk and financial value utilizing standard policies and procedures. May have specific responsibility for one or multiple specialized products or functional areas.
• Identifies and addresses exceptions. May serve as a point of escalation for complex transactions. Partners internally with service partners to route calls documents or other action items to complete transactions. May interact with external customers to complete transactions.
• Ensures the appropriate materials and documentation are available to complete transactions. Confirms equipment is operational if applicable.
• Provides consultation and advice to internal and external customers. May review existing processes and recommend improvements and may assist with implementation. Participates in and may serve as a subject matter resource for process improvement projects. May assist in training and onboarding of new hires.
• May review transactions and related documents to verify completeness accuracy and conformance to established service levels and compliance with applicable policies and procedures. May participate in risk mitigation activities.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNCs Enterprise Risk Management Framework.

Successful candidates must demonstrate appropriate knowledge skills and abilities for a role. Listed below are skills competencies work experience education and required certifications/licensures needed to be successful in this position.

Accountability Customer Solutions Ensure Compliance Personal Initiative Process Improvements Results-Oriented Risk Mitigation Strategies Standard Operating Procedure (SOP)

Accuracy and Attention to Detail Effective Communications Managing Multiple Priorities Operational Functions Problem Solving Process Management Products and Services Standard Operating Procedures

Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 3 years lieu of a degree a comparable combination of education job specific certification(s) and experience (including military service) may be considered.

Associates

No Required Certification(s)

No Required License(s)

Base Salary: $38000.00 $67600.00

Salaries may vary based on geographic location market data and on individual skills experience and education.

Generally this opening is expected to be posted for two business days from 05/19/2026 although it may be longer with business discretion.

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature) dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption surrogacy and doula reimbursement; educational assistance including select programs fully paid; a robust wellness program with financial incentives.

In addition PNC generally provides the following paid time off depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year unless otherwise required by law; between 15 to 25 vacation days each year depending on career level; and years of service.

To learn more about these and other programs including benefits for full time and part-time employees visit .

If an accommodation is required to participate in the application process please contact us via email at . Please include accommodation request in the subject line title and be sure to include your name the job ID and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call and say Workday for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

PNC provides equal employment opportunity to qualified persons regardless of race color sex religion national origin age sexual orientation gender identity disability veteran status or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and for any registered role the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA) which prohibit the hiring of individuals with certain criminal history.

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.