Operations Analyst

Job Description:

At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients teammates communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed build a career and contribute to our shared success. This includes attracting and developing exceptional talent recognizing and rewarding performance and supporting our teammates physical emotional and financial wellness through affordable competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service community college education or a wide range of work and life experiences. These journeys foster resilience leadership and innovation strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration engagement and career development. Our approach includes clear in-office expectations while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America you can build a successful career with opportunities to learn grow and make an impact. Join us!

Job Description:
This job is responsible for serving as point of contact for assigned clients for all loan-related servicing matters on low to moderately complex deals with day-to-day supervision. Key responsibilities include delivering the highest level of service to lenders/investors borrowers vendors and internal business units while ensuring compliance with servicing agreements government regulations and company policies. Job expectations include accurately keying all transactions into the system of record and/or workflow tool and ensuring timely communication with clients and partners.

Responsibilities:

• Delivers world-class client experience and ensures compliance with servicing level agreements government regulations and company policies
• Ensures assigned loan instructions are maintained and funding and payment are in compliance with loan servicing agreements and loan documentation
• Monitors workflow of fundings and payments while ensuring compliance with loan servicing agreements
• Manages and processes payments
• Reviews and understands loan documents
• Performs all tasks independently with day-to-day supervision
• Facilitates timely and accurate communication workflow management and QA processes

Required Qualifications:

• 1 year of loan servicing

• Excellent communication skills

• Extreme attention to detail for a high degree of accuracy

• Ability to toggle through computer platforms with ease

• History of managing pipeline queues and meeting established business metrics

• Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Desired Qualifications:

• Knowledge of LoanIQ iCon BOSS Salesforce

• Proficiency in Microsoft Office Product

• Financial industry experience

• Rate experience

• Loan Documentation

Skills:

• Adaptability
• Attention to Detail
• Data Collection and Entry
• Written Communications
• Analytical Thinking
• Oral Communications
• Prioritization
• Problem Solving
• Recording/Organizing Information
• Customer and Client Focus
• Data Quality Management
• Quality Assurance
• Relationship Building
• Research

Shift:

Hours Per Week: