Operations Analyst Middle Market Business (Insurance) (Nashville, TN)

Position Summary

What will your job entail

Hybrid role out of Nashville TN (3 days in office)

Key Responsibilities

• Cross-Functional Coordination & Liaison
  • Facilitate communication and track dependencies
  • Ensure timely escalation and resolution of cross-functional blockers
• Requirements & Workflow Analysis
  • Gather and translate business needs into clear requirements and user stories
  • Map end-to-end workflows and identify gaps inefficiencies and automation opportunities
  • Partner with stakeholders to design scalable consistent processes
• System Optimization & Issue Resolution
  • Analyze system behavior workflows and data flow across platforms
  • Identify root causes of recurring issues and drive sustainable solutions
  • Improve consistency across submission quote bind workflows
• Testing & Release Support
  • Lead UAT planning test case development and execution
  • Validate system changes against business requirements before release
  • Track and manage defects through resolution in partnership with vendors/VRU tech team
• Operational Issue Management
  • Track prioritize and help resolve operational issues across teams
  • Provide visibility into risks blockers and recurring challenges
  • Ensure follow-through on critical items impacting business performance
• Documentation & Enablement
  • Develop and maintain SOPs workflow documentation and quick reference guides
  • Support consistent execution of processes across teams and offices
  • Partner with stakeholders to reinforce adoption of best practices
• Reporting & Performance Insights
  • Track key metrics related to operations system performance and adoption
  • Provide insights to leadership on trends bottlenecks and improvement opportunities
  • Support development of consistent KPI definitions and reporting

Required Experience:

• Bachelors degree
• 35 years of experience in operations business analysis or systems-focused roles
• 3 years of experience in insurance ideally within underwriting operations
• Strong ability to translate business needs into process and system requirements
• Experience with UAT defect tracking and workflow/process documentation
• Excellent communication skills with ability to coordinate across teams and stakeholders
• Strong analytical organizational and problem-solving skills

• Familiarity with Agile environments (user stories backlog management)
• Advanced Excel or reporting/analysis experience

• *****Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time*****

Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race creed color religious beliefs physical or mental capabilities gender identity or expressionsexual orientation and many other characteristics bring together varied perspectives and add value to the service we provide our clients trading partnersand policy extends to all aspects of our employment practices including but not limited to recruiting hiring discipline firing promoting transferring compensation benefits training leaves of absence and other terms conditions and benefits of employment.

Ryan Specialty seeks to offer our employees a comprehensive and best-in-class benefits package that helps them and their family members achieve their physical financial and emotional well-being addition to paid time off for company holidays vacation sick and personal days Ryan offers paid parental leave mental health services and more.

The wage range for this role considers many factors such as training transferable skills work experience licensure and certification business needs and market demands. The pay range is subject to change and may be modified in the future. Full-time roles are eligible for bonuses and benefits. For additional information on Ryan Specialty Total Rewards visit our website provide individuals with disabilities reasonable accommodations to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation at

The above is intended to describe this jobs general requirements. It is not to be construed as an exhaustive statement of duties responsibilities or physical requirements. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.