Operations Analyst

Job Summary:
Winshaw LLC is a Houstonbased hydraulic tools calibration and rental services company seeking an Operations Analyst to help us scale our operations and improve efficiency across service and this role you will use data from internal systems to analyze performance build dashboards and recommend process improvements that enhance turnaround time margins and customer experience.

About Winshaw

Winshaw LLC provides hydraulic tool repair calibration services and rental solutions to industrial customers along the Gulf Coast from our facility at 6403 Brittmoore Rd in Houston Texas. We are a growing owneroperated business focused on quality safety and responsive service while expanding our calibration and Norbar distribution operations.

• Analyze operational data from Salesforce calibrationsystems accounting and inventory to identify trends bottlenecks and opportunities.

• Build and maintain recurring reports and dashboards (daily/weekly/monthly) covering KPIs such as turnaround time ontime delivery technician productivity and job profitability.

• Map and document endtoend workflows for hydraulic service calibration lab servicejobs; recommend process changes to improve efficiency and accuracy.

• Partner with managers and frontline staff to implement new procedures checklists and configurations; track results and refine as needed.

• Support forecasting and capacity planning for technicians equipment and inventory based on historical demand and pipeline data.

• Conduct adhoc analyses for leadership including margin analysis vendor performance revenue leakage and customer segment reporting.

• Monitor and improve data quality in systems and other tools (data completeness deduplication consistent naming and coding).

• Prepare clear written summaries and presentations of findings and recommendations for the business owner and managers.

Qualifications

Required:

• 1-2 years of experience in operations business analysis or process improvement in a serviceoriented or industrial/B2B environment.

• Strong analytical skills; proficiency with Excel or Google Sheets and comfort working with operational datasets.

• Handson experience with CRM or ERP systems; Salesforce experience a plus.

• Excellent written and verbal communication skills; able to translate data into actionable recommendations for nontechnical

• Demonstrated ability to document and improve workflows from discovery through implementation.

Preferred:

• Experience in hydraulic service calibration labs field service or industrial tools/equipment.

• Familiarity with work orders service tickets and assetlevel data (serial numbers calibration due dates equipment histories).

• Bachelors degree in business operations management engineering or a related field (or equivalent experience).

Work Hours Location and Compensation

• Location: Onsite at Winshaw LLC 6403 Brittmoore Rd Houston TX 77041.

• Schedule: Fulltime MondayFriday; occasional flexibility for deadlines and projects.

• Compensation: Competitive salary commensurate with experience plus performancebased bonuses.

• Benefits: Health insurance and standard PTO package; professional development opportunities as the company grows.