Operations Analyst

Physicians East

Job Description: Operations Analyst

Department:Operations

Reports To:Director of Operations or Chief Operating Officer

FLSA Status:Exempt subject to classification review

Position Type:Full-Time

Position Summary

The Operations Analyst supports the operational and financial performance of Physicians East by analyzing data monitoring departmental performance identifying opportunities for improvement and supporting organizational initiatives.

This position works collaboratively with executive leadership department managers clinical supervisors and administrative teams to evaluate productivity staffing patient access workflows and resource utilization. The Operations Analyst is responsible for developing and maintaining standardized departmental scorecards and providing actionable recommendations to improve operational efficiency financial performance and patient experience.

Essential Duties and Responsibilities

Operational Analysis and Performance Monitoring

Analyze operational performance across multiple specialties departments and locations.

Monitor key performance indicators (KPIs) including provider productivity appointment utilization patient volumes staffing efficiency and departmental performance.

Identify operational trends inefficiencies and opportunities for improvement.

Compare departmental performance to established benchmarks and organizational goals.

Provide recommendations to leadership based on operational findings.

Departmental Scorecards and Reporting

Develop implement and maintain standardized monthly operational scorecards for all specialties departments and providers.

Establish consistent performance metrics in collaboration with executive leadership and department managers.

Monitor key indicators including:

Provider productivity and completed appointments.

Appointment capacity utilization cancellations and no-shows.

Staffing levels overtime and labor productivity.

Departmental revenue expenses and financial performance.

Patient access scheduling availability and referral management.

Patient satisfaction and operational quality measures.

Identify performance variances trends and areas requiring management attention.

Prepare consolidated organizational dashboards and executive summaries.

Collaborate with department managers to review results identify improvement opportunities and monitor corrective action plans.

Ensure accuracy consistency and timely distribution of monthly scorecards.

Financial and Productivity Analysis

Assist with evaluating departmental financial performance operating expenses and resource utilization.

Analyze provider schedules appointment capacity patient volumes and productivity trends.

Evaluate staffing levels overtime and labor productivity relative to operational needs.

Support financial modeling business planning and feasibility assessments for new or expanded services.

Collaborate with finance and revenue cycle teams to identify opportunities to improve financial performance.

Process Improvement and Operational Support

Evaluate existing workflows and recommend improvements to increase efficiency and consistency.

Assist department managers in identifying and resolving operational challenges.

Support the implementation of standardized processes policies and procedures.

Participate in initiatives involving patient access scheduling staffing and departmental performance.

Monitor the effectiveness of operational improvements and report outcomes to leadership.

Data Management and Analysis

Extract validate and analyze information from electronic health records practice management systems and other organizational platforms.

Develop recurring reports and dashboards for executive leadership and department managers.

Ensure operational data is accurate consistent and delivered timely.

Translate complex data into clear findings and practical recommendations.

Identify data integrity issues and coordinate resolution with appropriate departments.

Project and Strategic Initiative Support

Assist leadership with planning implementing and monitoring operational projects.

Track project milestones deliverables and performance outcomes.

Conduct research and benchmarking to support operational decisions.

Prepare executive summaries presentations and recommendations for leadership review.

Support organizational growth initiatives service expansion and operational restructuring.

Minimum Qualifications

Education

Bachelors degree in Healthcare Administration Business Administration Finance Analytics or related field required.

Masters degree preferred.

Experience

Minimum of three years of experience in healthcare operations business analytics financial analysis or a related field.

Experience in a multi-specialty physician practice medical group or large healthcare organization preferred.

Experience developing operational dashboards performance scorecards and management reports preferred.

Familiarity with electronic health records and practice management systems required; NextGen experience preferred.

Required Knowledge Skills and Abilities

Strong analytical critical thinking and problem-solving skills.

Advanced proficiency in Microsoft Excel including pivot tables formulas and data analysis.

Experience with Power BI Tableau or similar reporting tools preferred.

Understanding of physician practice operations patient scheduling staffing models and productivity measures.

Ability to interpret financial and operational data and develop practical recommendations.

Strong organizational skills with the ability to manage multiple priorities.

Effective written and verbal communication skills.

Ability to collaborate with clinical administrative and executive leadership.

Strong attention to detail accuracy and confidentiality.

Working knowledge of HIPAA and healthcare data privacy requirements.

Key Performance Expectations

Accuracy and timely completion of monthly departmental scorecards.

Development and maintenance of standardized operational dashboards.

Identification of measurable opportunities for operational improvement.

Effectiveness in supporting departmental productivity and efficiency initiatives.

Completion of assigned analytical projects and reporting requests.

Ability to provide actionable recommendations that support leadership decisions.

Monitoring and reporting progress toward departmental performance goals.

Scope of Responsibility

The Operations Analyst serves as an analytical and operational support resource and does not have direct supervisory responsibility unless specifically assigned.

The position works closely with department managers and clinical leadership but does not replace their responsibility for daily operations employee supervision or clinical decision-making.

Working Conditions

Primarily an office-based position requiring regular interaction with operational and clinical departments. Travel between Physicians East locations may be required.