Operations Advisor Senior Investor Reporting Midland

At PNC our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected valued and have an opportunity to contribute to the companys success. As an Operations Advisor Senior within PNCs Midland organization you will be based within the PNC Midland footprint.

As a Senior Operations Advisor this role leads critical Investor Reporting activities ensuring accurate reporting and remittance of funds oversight of complex transactions and successful execution of strategic initiatives. The position strengthens operational integrity by proactively managing risk and ensuring compliance with regulatory and servicing requirements.

The ideal candidate will possess the following qualifications skills and attributes necessary to be successful in Investor Reporting:

Minimum of six years of loan servicing experience preferably within investor reporting; equivalent experience in complex financial operations will be considered
Strong understanding of financial calculations cash movement processes and the ability to analyze and resolve reporting discrepancies
Exceptional time management and prioritization skills with the ability to effectively manage multiple competing deadlines in a fast-paced environment
Highly organized and detail-oriented with a proven commitment to accuracy quality and operational excellence
Demonstrated ability to independently identify issues analyze root causes and implement effective solutions
Sound decision-making skills with the ability to assess risk escalate concerns when appropriate and drive timely resolution
Ability to work independently while maintaining strong collaboration and communication across business partners and stakeholders
Strong analytical and critical-thinking skills with the ability to interpret complex data identify trends and support informed business decisions
Demonstrated leadership by serving as a trusted advisor on complex reporting and reconciliation matters mentoring peers and advancing team objectives. Proactively monitors production workflows to identify risks quality concerns and operational inefficiencies escalating issues when necessary and driving sustainable corrective actions to resolve systemic challenges strengthen controls and enhance overall operational performance.

This position may be eligible for remote work in select geographic locations subject to approval by PNC. If approved work must be conducted from a quiet secure and confidential home-based workspace. Occasional in-office participation may be required based on business needs.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Leads a critical operational support service process capability or initiative within an operational unit and ensures performance and/or risk indicators are met. Provides training and mentoring support to the team.
• Establishes process performance measurements and oversees business impact. May implement critical business support services. Communicates performance statistics to internal stakeholders and senior management.
• Promotes and monitors the production workflow and assists team members with complex escalation process issues. Independently identifies and resolves exceptions and serves as a point of escalation.
• Monitors effectiveness and efficiency of production and/or process. Determines and/or drives change and improvement efforts in production and/or processes. Actively seeks out business partners and team members for collaboration.
• Ensures the business adheres to policies procedures and regulatory standards. Independently resolves compliance issues and drives risk mitigation activities.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNCs Enterprise Risk Management Framework.

Successful candidates must demonstrate appropriate knowledge skills and abilities for a role. Listed below are skills competencies work experience education and required certifications/licensures needed to be successful in this position.

Accountability Customer Solutions Ensure Compliance Personal Initiative Process Improvements Results-Oriented Risk Mitigation Strategies Standard Operating Procedure (SOP)

Accuracy and Attention to Detail Consulting Decision Making and Critical Thinking Effective Communications Managing Multiple Priorities Operational Functions Problem Solving Process Management Products and Services Standard Operating Procedures

Roles at this level typically require a university / college degree with 3 years of relevant / direct industry experience. Certifications are often lieu of a degree a comparable combination of education job specific certification(s) and experience (including military service) may be considered.

Bachelors

No Required Certification(s)

No Required License(s)

No Required or Preferred Language Assessments

Generally this opening is expected to be posted for two business days from 06/03/2026 although it may be longer with business discretion.

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature) dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption surrogacy and doula reimbursement; educational assistance including select programs fully paid; a robust wellness program with financial incentives.

In addition PNC generally provides the following paid time off depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year unless otherwise required by law; between 15 to 25 vacation days each year depending on career level; and years of service.

To learn more about these and other programs including benefits for full time and part-time employees visit .

If an accommodation is required to participate in the application process please contact us via email at . Please include accommodation request in the subject line title and be sure to include your name the job ID and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call and say Workday for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

PNC provides equal employment opportunity to qualified persons regardless of race color sex religion national origin age sexual orientation gender identity disability veteran status or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and for any registered role the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA) which prohibit the hiring of individuals with certain criminal history.

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.