Operations 24x7 Support Technician Sun Weds(alt)ET

Abile Group has an exciting and challenging opportunity for an Operations 24x7 Support Technician on a 10 year contract providing User Facing and Data Center Services supporting an Intelligence Community customer. All the personnel on the team will work together to support innovative design engineering procurement implementation operations sustainment and disposal of user facing and data center information technology (IT) services on multiple networks and security domains at multiple locations worldwide to support the IC mission.

The right candidate will possess the below skills and qualifications and be ready to handle all responsibilities independently and professionally.

• Maintains Operational Awareness: Maintains a clear view of the state of the environment at any given moment know what has changed recently what is at risk and which services are most critical right now.
• Operates with Operational Intelligence: Translates technical activity into mission and enterprise risk connects incidents to potential downstream impact and flags issues early so they can be contained.
• Provides Insight not just input: Uses monitoring tools logs and the ITSM platform as storytelling platforms identifies trends recurring issues SOP violations and performance degradation before they become outages.
• Masters triage and escalation: Asks the right questions early determines who else may be affected decides when to engage engineering teams and escalates with clear summaries documented actions and specific requests for assistance.
• Monitors infrastructure applications and services across a hybrid enterprise responding to alerts from dashboards logs and monitoring tools.
• Performs first-line triage of events and incidents validates alerts separates symptoms from core issues and quickly assesses scope and impact.
• Correlates events across multiple systems to recognize patterns performance anomalies and early indicators of broader issues.
• Owns incidents from creation to resolution opens and maintains tickets drives updates coordinates with Tier 2 and Tier 3 technicians and ensures clean hand offs between shifts.
• Communicates clearly with internal teams engineering partners and mission stakeholders provide calm concise fact-based status during incidents and change events.
• Executes established standard operating procedures including authorized outage coordination and operational steps for planned changes.
• Maintains strong ticket hygiene documents actions timelines decisions and next steps so any teammate can understand the status at a glance.
• Contributes to high quality shift turnover documentation so the incoming team has an accurate picture of the current state of operations.

Night Shift/Sun - Weds 5:30pm - 5:30am

Clearance Required: TS/SCI with ability to pass CI Poly.

Degree and Years of Experience: Bachelors Degree in Computer Science Information Technology or a related technical discipline or the equivalent combination of education technical certifications or training or work experience.

• At least 3 years of relevant IT experience in operations network operations center systems administration or similar support role.

Required Certifications:

• DoD 8140 IAT Level II certification or equivalent or ability to obtain within a defined period.

Required Skills:

• Working knowledge of Windows and Linux server administration and basic understanding of networking storage and virtualization.
• Experience with enterprise monitoring and logging tools such as SolarWinds Splunk Nagios BMC or similar.
• Experience with IT service management platforms such as ServiceNow or equivalent strong comfort with ticket creation updates and workflow.
• Operational Skillset:
  • Practical understanding of ITIL incident event and change management principles.
  • Proven ability to work in a 24x7 or shift-based environment including nights weekends and holidays as required.
  • Strong documentation habits attention to detail and commitment to clean ticket hygiene and shift turnover.
• Soft Skills and Credentials:
  • Excellent written and verbal communication especially under pressure calm clear and concise incident updates.
  • Coachable mindset collaborative team player and a service-oriented attitude with integrity and professionalism.
• US Citizenship Required.

Abile Group founded in July 2004 to support the Intelligence Community and its contractors across Enterprise Analytics IT & Systems Engineering and Program & Project Management merged with Valiant Solutions in January 2026 - an established provider of cybersecurity technologies and services for Federal Agencies since 2005. Together this partnership creates a stronger more integrated cybersecurity organization with expanded opportunities for employees deeper technical collaboration and a unified mission. With significant experience serving the Federal Government we remain dedicated to our employees and clients and seek highperforming professionals who excel at providing guidance developing solutions and delivering implementation support that blends industry best practices with client expertise and Abiles broad technical capabilities.

Abile is committed to hiring the most qualified and best fit person for the job - always has always will. Anyone requiring reasonable accommodations should email with requested details. A member of the HR team will respond to your request within 2 business days.

Please review our current job openings and apply for the positions you believe may be a fit. If you are not an immediate fit we will also keep your resume in our database for future opportunities.