Operational Risk Advisor

Position Summary

The Operational Risk Advisor will serve as an individual contributor and a key secondline risk function partner responsible for assessing and advising on the impact of organizational process system and vendor changes to the Client Service & Operations (CS&O) SOC 1 and SOX control environment. This role focuses on proactive change risk assessment control impact analysis and governance support to ensure changes are implemented in a controlled compliant and auditready manner.

The Advisor partners closely with business technology and project teams to evaluate proposed initiatives identify control implications and ensure required control updates or mitigations are identified documented and tracked through established governance channels. This role plays a critical function in preserving control design and operating effectiveness amid change and strengthening risk transparency across CS&O.

Key Responsibilities

• Assess organizational process system vendor and initiativerelated changes for impacts to SOC 1 and SOX control design and operating effectiveness.
• Serve as a secondline operational risk advisor to business IT and project teams providing guidance on control implications of proposed and approved changes.
• Lead formal change risk and control impact assessments; document required control updates new controls mitigating actions or compensating controls.
• Coordinate updates to control narratives Risk & Control Matrices (RACMs) ownership assignments and evidence expectations resulting from approved changes.
• Partner with control owners to ensure control updates are practical sustainable and aligned with risk severity and audit expectations.
• Ensure changerelated risks decisions and approvals are captured tracked and reported through established risk and governance forums.
• Identify and escalate potential control degradation design gaps or operating effectiveness concerns arising from changes.
• Support audit readiness by maintaining clear documentation traceability and rationale for control decisions associated with change activity.
• Collaborate with Technology Controls and Audit partners to ensure consistent application of change risk standards and methodologies.
• Contribute to reporting and dashboards related to change volume control impact themes and residual risk trends.

Qualifications

• High School Diploma or GED required. Bachelors degree in Accounting Business Risk Management or a related field.
• Certifications preferred (not required): CIA CPA CISA CRISC or similar risk credentials.
• 4 years of experience in operational risk controls audit compliance or governance roles.
• Handson experience supporting SOC 1 and/or SOX control environments.
• Demonstrated experience assessing change impacts to controls processes or systems.
• Strong documentation skills including RACMs control narratives and risk assessments.
• Ability to partner effectively with project teams business leaders and technology stakeholders.
• Excellent written and verbal communication skills with the ability to influence without authority.

Candidates who reside within 50 miles of the following locations may be asked to work in person on a hybrid schedule (three days per week): Bloomfield CT Chattanooga TN Denver CO St Louis MO or Scottsdale AZ.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group youll enjoy a comprehensive range of benefits with a focus on supporting your whole health. Starting on day one of your employment youll be offered several health-related benefits including medical vision dental and well-being and behavioral health programs. We also offer 401(k) company paid life insurance tuition reimbursement a minimum of 18 days of paid time off per year paid holidays and leaves of absence. For more details on our employee benefits programs click here.

About The Cigna Group

Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process please email for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Ohio Pennsylvania Texas Utah Vermont and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.