Operational Account Manager, Cloud Freight Operations, Road US

DSV Global Transport and Logistics

At DSV our purpose is to keep customers supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air sea and road. Our vision is to create long-term sustainable growth and value for our customers employees shareholders and society. Close to 150000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services. As a global leader our commitment to sustainable business practices is a central element of our overall business strategy. Visit follow us onLinkedInandFacebook.

Location: Lancaster TX

Division: Road US
Job Posting Title: Operational Account Manager Cloud Freight Operations
Time Type: Full Time

Summary

Know domestic freight brokerage and love being the person customers trust to keep complex freight moving

DSV is looking for an Operational Account Manager Cloud Freight Operations to own the day-to-day execution and customer experience for high-risk high-value freight supporting cloud computing customers within our domestic freight brokerage operation. This role combines hands-on freight brokerage operations with customer relationship management giving you direct ownership of shipments from initial request and pricing through pickup transit and final delivery.

Youll work closely with customers Carrier Sales carriers and internal teams to build domestic transportation solutions that balance service capacity pricing security and customer-specific requirements. Along the way youll maintain shipment visibility communicate proactively with customers resolve exceptions provide pricing direction and make sure critical freight keeps moving according to plan.

But this role goes beyond managing individual shipments. Youll develop and manage your assigned accounts by analyzing transportation spend service performance and shipment trends leading customer business reviews and identifying opportunities to improve performance and expand existing relationships. Whether that means adding lanes increasing shipment volume introducing additional services or developing solutions to a customer challenge youll play an active role in growing the business you support.

If you bring domestic freight brokerage or transportation experience strong customer instincts and the ability to stay ahead of time-sensitive operational demands this is an opportunity to take real ownership of your accounts while building your career with the worlds largest freight forwarding and logistics company.

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Duties & Responsibilities

• Serve as a primary point of contact for assigned cloud computing customers and develop strong long-term relationships through proactive communication and consistent service.
• Manage day-to-day freight brokerage activities for assigned accounts ensuring customer transportation requests are executed accurately efficiently and in accordance with established service and security requirements.
• Coordinate the movement of HRHV freight from pickup through final delivery maintaining visibility throughout the shipment lifecycle.
• Review customer shipment requests and determine appropriate transportation solutions based on service requirements capacity pricing security considerations and other customer-specific needs.
• Partner closely with Carrier Sales to identify qualified capacity and transportation solutions that meet customer operational and shipment requirements.
• Provide pricing guidance and direction to Carrier Sales based on customer requirements market conditions available capacity service expectations and account strategy.
• Negotiate rates and service requirements with transportation carriers and providers as appropriate.
• Ensure customer-specific handling communication tracking and security requirements are understood and communicated to appropriate internal teams and transportation providers.
• Monitor active shipments and proactively communicate shipment status milestones delays exceptions and other relevant information to customers and internal stakeholders.
• Identify and respond to shipment exceptions service failures delays or other operational concerns and coordinate timely resolution with customers carriers and internal partners.
• Escalate significant service security or operational concerns in accordance with established procedures.
• Maintain accurate and timely shipment customer carrier pricing and operational information within the Transportation Management System (TMS) and other required systems.
• Collaborate with Carrier Sales and other internal departments to ensure customer expectations and operational requirements are consistently met or exceeded.
• Analyze account activity transportation spend service performance shipment trends and other operational data to identify risks trends and opportunities for improvement.
• Prepare and present customer reporting including spend service operational and performance metrics as required.
• Conduct regular customer meetings including Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs) as appropriate.
• Identify opportunities to expand existing customer relationships through additional lanes services shipment volume or other transportation needs.
• Research and develop growth opportunities within assigned branch house accounts and support new customer opportunities as assigned.
• Partner with customers and internal stakeholders to develop solutions that improve service efficiency profitability and overall account performance.
• Maintain knowledge of transportation market conditions carrier capacity pricing trends customer requirements and available service solutions.
• Build and maintain effective working relationships across departments business units customers carriers vendors and other external business partners.
• Maintain confidentiality and appropriately handle sensitive customer shipment pricing and business information.
• Perform other duties responsibilities and project work as assigned by management.

Qualifications & Experience

• High school diploma or equivalent required.
• Bachelors degree in Business Administration Logistics Supply Chain Management Transportation or a related field preferred.
• Minimum of 3 years of experience in logistics transportation freight brokerage account management or a related field required; 5 or more years preferred.
• Experience working within freight brokerage or transportation operations strongly preferred.
• Experience managing customer relationships within a transportation logistics or supply chain environment preferred.
• Experience with high-value high-risk time-sensitive or other specialized freight preferred.
• Experience with transportation pricing carrier negotiations capacity management and freight brokerage operations preferred.
• Experience working with Transportation Management Systems (TMS) required.

Skills & Competencies

• Strong customer relationship management and service orientation.
• Strong understanding of freight brokerage and transportation operations.
• Excellent verbal written and interpersonal communication skills.
• Strong negotiation influencing and problem-solving skills.
• Ability to make sound decisions and respond effectively to time-sensitive operational issues and shipment exceptions.
• Strong analytical skills with the ability to interpret operational financial and service data and identify trends or opportunities.
• Strong proficiency in Microsoft Excel and working knowledge of Microsoft Word PowerPoint Teams Outlook and other standard business applications.
• Strong organizational and prioritization skills with the ability to manage multiple customers shipments and operational priorities simultaneously.
• High attention to detail and commitment to accuracy particularly when managing sensitive and high-value freight.
• Ability to work effectively in a fast-paced deadline-driven environment with frequent changes and competing priorities.
• Ability to work independently while collaborating effectively with customers carriers and cross-functional teams.
• Strong sense of urgency and ability to remain responsive to changing customer and operational needs.
• Strong mathematical aptitude including calculations related to transportation rates pricing margins and account performance.
• Ability to exercise discretion and appropriately handle confidential and sensitive customer and business information.
• Ability to adapt to changing business needs and work flexible hours when required to support customer and operational requirements.

Physical Demands

While performing the duties of this position the employee is regularly required to sit and work at a computer for extended periods; frequently use a keyboard mouse telephone and other standard office equipment; and communicate with others in person by phone and through electronic means.

The employee is also regularly required to stand and walk throughout the office to meet and collaborate with employees departments and other business partners. The position may require occasional bending reaching and lifting or moving items weighing up to 20 pounds.

Work Environment

This position is primarily performed in a professional office environment and requires regular in-person attendance at the assigned DSV location.

The role requires extensive use of computers phones email Transportation Management Systems (TMS) and other business applications throughout the workday. The employee will regularly interact and collaborate with customers carriers vendors employees leaders and other departments or business units through in-person meetings phone calls email virtual meetings and other forms of communication.

The position requires the ability to move throughout the office as needed to collaborate with other teams and support day-to-day business operations. The work environment is fast-paced and may involve multiple competing priorities frequent interruptions time-sensitive requests shipment exceptions and changing operational needs.

The noise level is generally consistent with a professional office environment and may vary based on surrounding business activity.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position within the described physical demands and work environment.

For this position the expected base pay range is $70000.00 $80000.00 Annual. Actual compensation will be determined based on job-related factors such as relevant experience skills education certifications and geographic location in accordance with applicable laws and company policy.

Information regarding DSVs benefits offerings including eligibility coverage options and plan details is available through theDSV Benefits Showcase. Benefits programs and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race creed color national origin age sex religion ancestry disability veteran status marital status gender identity sexual orientation national origin or any other characteristic protected by applicable federal state or local law. If you require special assistance or accommodation while seeking employment with DSV please contact Human Resources at . If you are interested in learning the status of your application please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV Global transport and logistics

Working at DSV means playing in a different league. As a global leader in transport and logistics we have been on an extraordinary journey of growth. Lets grow together as we continue to innovate digitalise and build on our achievements. With close to 150000 colleagues in over 90 countries we work every day to offer solid services and meet our customers needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent fresh perspectives and ambitious individuals like you. At DSV performance is in our DNA. We dont just work we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players accountability and action. We value inclusivity embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact be trusted by customers and grow your career in a forward-thinking company this is the place to be.

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