OpenText VIM Lead Consultant

In the assigned Job Role of Process Project Lead 1 your Area Of Responsibility will be as below:

Develop project timelines proactively identify and address resource discrepancies to ensure timely project completion
Act as a liaison between technical teams and clients facilitating effective communication through regular meetings and milestone reviews
Support functional teams in managing advisory and consulting initiatives focusing on process oriented product evaluation benchmarking studies and process improvement projects
Monitor project deliverables across all phases to meet established quality benchmarks and stakeholder expectations

Your contribution to the team:

Proactive risk management to ensure project delivery
An ability to build collaborative relationships with stakeholders through effective communication
Focused governance over project scope and identification of additional project opportunities
Focus to anticipate challenges and deliver innovative solutions
Commitment to balance project economics with adherence to strategic priorities

Overview
The Infosys Digital Experience (DX) unit powers businesses across the entire customer experience journey by re-imagining creating and delivering integrated and personalized experiences. We specialize in creating human-centered digital platforms that help enterprises stay relevant by transforming business models future-proofing operations and bringing agility and responsiveness. Join us to be part of a team that is at the forefront of digital innovation driving exceptional customer experiences and sustainable growth.

Required Skill and Experience
We are seeking an experienced OpenText Vendor Invoice Management (VIM) Consultant with strong expertise in SAP and OpenText solutions. The candidate will be responsible for supporting administering troubleshooting and enhancing the OpenText VIM application integrated with SAP ECC/S/4HANA environments. The role requires close collaboration with business users SAP teams and infrastructure teams to ensure stable and efficient invoice processing operations.

Preferred Skill and Experience
Key Responsibilities
Provide L2/L3 support for OpenText VIM application.
Troubleshoot and resolve incidents related to invoice processing workflows document ingestion and SAP integration.
Monitor and maintain OpenText VIM ICC/BCC (Capture Center) Archive Center and related OpenText components.
Analyze application logs and perform root cause analysis (RCA) for production issues.
Support month-end and business-critical invoice processing activities.
Manage OpenText VIM workflows queues roles and user access.
Coordinate with SAP FI/AP teams for invoice processing and integration issues.
Perform system health checks and proactively identify performance issues.
Support upgrades patches migration activities and system maintenance.
Prepare technical documentation SOPs KT documents and support reports.
Participate in problem management and continuous improvement initiatives.

Required Skills
10 years of experience in OpenText VIM.
Strong understanding of:
oOpenText Vendor Invoice Management (VIM)
oSAP Accounts Payable (AP)
oSAP ECC and/or S/4HANA
oOpenText Archive Center
oOpenText ICC/BCC (Intelligent Capture/Capture Center)
oSAP Workflow
oSAP Archive Link
Experience in incident management and production support.
Knowledge of invoice processing lifecycle and exception handling.
Ability to analyze logs and troubleshoot interfaces.
Experience with ServiceNow or similar ticketing tools.

Nice to Have
OpenText VIM implementation experience.
OpenText Certifications.

Additional Required Qualifications
Bachelors degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
This position may require relocation and/or travel to work/project location.
Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

Benefits

Along with competitive pay as a full-time Infosys employee you are also eligible for the following benefits:

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident Critical Illness Hospital Indemnity Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.

EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.