Open Jobs Senior Engineer, Personalization & CRM

Job ID:288054
Location Name: CA-FSC SF Off (0174)
Address: 350 Mission St 20th Floor San Francisco CA 94105 United States (US)
Job Type: Full Time
Position Type: Regular
Job Function: Information Technology
Work Location: Hybrid - San Francisco

Your Role at Sephora:

Ready for a career glow up As aSenior Engineer Personalization & CRM youll be designing building and operating scalable customer-facing and backend systems that enable personalized data-driven experiences across digital and CRM channels. The work you do will impact beauty as you architect and deliver intelligent AI-augmented personalization solutions that shape how millions of customers connect with Sephora across every touchpoint. Youll be part of a team thats united in beauty supported by those who are equally passionate about leveraging cutting-edge technology responsible AI and customer data to create meaningful measurable experiences at scale.

What Youll Do:

• Design develop and maintain scalable production-grade full-stack applications building responsive accessible user interfaces and robust backend services owning features end-to-end from design and implementation to testing deployment and monitoring; acting as technical lead on selected projects providing architectural direction technical decision-making and hands-on guidance throughout the delivery lifecycle.

• Design and implement agentic systems that can plan reason and execute tasks autonomously or semi-autonomously integrating LLM-powered agents into application workflows such as code generation test creation analytics and personalization logic.

• Build orchestration logic for multi-agent workflows including task delegation memory feedback loops and guardrails embedding AI agents into the SDLC to improve engineering velocity quality and operational efficiency.

• Design and implement CRM-driven journey orchestration for personalized multi-channel customer experiences building real-time personalization workflows using behavioral events customer attributes and decisioning logic.

• Integrate CRM and personalization platforms with backend services APIs and data platforms ensuring orchestration and personalization logic is low-latency scalable and observable to support high-volume customer interactions.

• Leverage analytics and feature data to power personalization segmentation and decisioning use cases collaborating with Product and Data teams to translate insights into actionable customer-level experiences.

• Own L3 production support for CRM and marketing personalization platforms acting as the final escalation point for complex high-impact issues.

• Contribute to architecture decisions across frontend backend data AI CRM and personalization layers ensuring systems are secure observable and scalable in cloud-native environments.

• Champion best practices for performance reliability privacy and responsible AI usage upholding rigorous standards for governance and accountability in all agent-generated outputs.

• Partner closely with Product CRM Strategy Marketing and Analytics teams to deliver measurable personalization and CRM outcomes with speed reliability and governance appropriate for customer data.

What Youll Bring:

• 46 yearsof experience leading designing implementing and owning end-to-end delivery of e-commerce and marketing projects utilizing technologies including Java microservices Object-Oriented design principles data structures algorithms DBMS/SQL Spring Boot ReactJS RDBMS/NoSQL and ML components for high-availability systems.

• 68 yearsof business technology and architectural understanding with the ability to analyze complex business problems and technical situations to design quality solutions troubleshoot independently and reduce turnaround time.

• 34 yearsof experience implementing eCommerce websites and/or MarTech operations across desktop mobile web mobile applications emails and other communication channels including integrations with on-prem and SaaS technologies.

• 34 yearsof experience handling large volumes of data ML integrations asynchronous and near-real-time processing in massively parallel thread environments.

• Demonstrated proficiency in Java Spring Boot Microservices Kafka integration Personalization Engines CMS platforms Databricks and LLM/AI techniques and tools.

• Deep knowledge of site architecture site functionality MarTech operations data governance data engineering and bulk data transfer and processing.

• Strong leadership skills with proven experience leading cross-functional projects managing medium and large digital content and web promotion initiatives and driving process change implementation.

• Excellent communication problem-solving and relationship-building skills with the ability to multi-task prioritize and adapt to change in a fast-paced collaborative environment. #LI-AZ1

What Youll Get:

The annual base salary range for this position is $166590.00- $185100.00 The actual base salary offered depends on a variety of factors which may include as applicable the applicants qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they willperform the employed in this position may also be eligible to earn job will be posted for a minimum offivedays.

• CaringCommunity.Youllcollaborate with teammates who are equally passionateabout innovatinganddrivingthe industry forward together united in beauty.

• Fulfilling Path.Your career transformation starts here with opportunities that will challengestretchand develop your skills.

• Meaningful Work.As you make an impact onbeautyyoullfeel and see the positive change (consumer industryandsocial)thatyourindividual voice is a part of.

Rewardsas Uniqueas You:

Some benefits have eligibility requirements and may depend on job classification and length of employment.

• Health.Choose a healthcare plan to fit you and your familys needs withmedicaldental and vision also fully covers our employees disability and life insurance.

• Wealth.We offer a competitive 401k with4%match as well as FSA and HSA programs. We also offer a Student Debt Retirement plan where your student loan paymentsqualifyto earn the 401k match from Sephora.

• Balance.Youll beempoweredto find the perfect blend of work/life balance thatactuallyworks for youwithPTO flexibilityprotectedleave and more.

• Growth.Career growthis built into every role with access to trainingdevelopmentand tuition reimbursement.

• Perks.Thinkyouvetried it all Enjoya30%discount on all merchandise/services opportunities forfreeproductor gratisand flash sale discountsonLVMHbrandproducts.

• Support.Join a team thattruly cares with free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse. Plus volunteer and donation matching.

Sephora values a diverse andinclusiveworkplaceand considers allapplicants withoutregard to sex pregnancy race color national origin gender (including gender identity and gender expression) age religion sexual orientation military/veteran status disability or any other is committed to providing reasonable accommodationtaapplicantswith disabilities or other medical conditions.

Sephora will consider all qualified applicants including those witharrest and conviction recordsin a manner consistent with the requirements of allapplicable laws including the Los Angeles Fair Chance Initiative for Hiring Ordinance the San Francisco Fair Chance Ordinance and the New York City Fair Chance Act.

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