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Open Jobs Retail Training Manager Charlotte, North Carolina

Sephora


Job Location:

Charlotte, NC - USA

Monthly Salary: $ 99025 - 110675
Posted: 18 August 2026 (28 days ago)
Application Deadline: 20 November 2026
Vacancies: 1 Vacancy

Job Summary

Job ID:293043
Store Name/Number:NC-South Park (0362)
Address:4400 Sharon Road #E 11A Charlotte NC 28211 United States (US)
Hourly/Salaried:Salaried (Exempt)
Job Type:Full Time
Position Type:Regular

Job Function:Training/Development

Belong to Something Beautiful

At Sephora beauty is about feeling seen valued and empowered individually and collectively. It is connecting deeply with others celebrating diversity and inclusivity unlocking your potential and making a difference every day. Together we belong to something beautiful.

Warning Message: Your safety matters to official Sephora US recruitment emails will come from a@ email address. We willnever interview via text ask you to download unfamiliar software or request sensitive personal information such as your SSN or banking details via emailphoneor text. Learn more about Sephora on our official careers site and search for verified USroles at .

This role must be based out of Charlotte NC

About Team

The investment in training and education for Sephora employees is unparalleled in the retail industryboth in product knowledge and in career development. Our Retail Engagement and Optimization department is integral to the success of the company because we strongly believe that investing in our employees as beauty experts is what sets us apart. From leadership skills to client service and selling techniques the Retail Training Manager team within the department delivers store-based training programs focused on linking business to behaviors resulting in sustained behavior change that support key business initiatives and help the company achieve its goals.

Job Description

Job Summary

As a Retail Training Manager within the Retail department you will be responsible for delivering training programs to Sephora and store teams. Your focus will be on leadership development coaching client service and selling skills. These trainings promote lasting behavior change that supports key business initiatives to help the company achieve its business goals. Reporting to the Senior Manager Retail Training you will manage and execute consistent engaging and effective facilitation across a variety of training methods and channels.

Duties and Responsibilities

Time Spent

Facilitate dynamic in-person training to support ongoing skill building and development. This includes onsite training coaching and feedback both in your local market and traveling to remote markets.

  • Demonstrate expert-level facilitation through engaging learning experiences that drive skill development knowledge retention and behavior change.
  • Support key business initiatives by delivering behavior-focused training on a range of topics including leadership development client service and selling new store openings and other company priorities and rollouts.
  • Provide direct clear and solution-based in-session coaching and development to store leaders and other attendees during training sessions.
  • Serve as an expert facilitator instructor and coach adapting training delivery to meet the specific needs of diverse audiences while maintaining the integrity of learning outcomes.

50%

Execute a wide variety of virtual instructor-led trainings on various topics catering to a full range of audience types including different positions and varying experience and skill levels.

  • Serve as an expert facilitator instructor and coach. Bring training content to life through engaging facilitation techniques that create meaningful and effective learning experiences.
  • Proficiently leverage virtual training platforms (e.g. Zoom Teams Mentimeter) to effectively set up manage and execute training sessions.
  • Provide personalized feedback and real-time coaching to support learner development and skill application.
  • Facilitate peer-to-peer feedback to enhance future learning experiences.

30%

Hold recurring planning meetings with Sephora and District Managers to discuss and align on a training strategy tailored to the specific needs of each market. Provide market-themed feedback and insights to inform and influence future visit strategy.

Provide solution-based feedback and input to retail business partners to address training needs and gaps in support of continuous improvement and ROI for all training programs.

10%

Manage and monitor administrative responsibilities communications schedules travel expenses and budgets while staying current on store communications Daily Doses initiatives and rollouts to deliver relevant impactful and up-to-date training experiences.

10%

Working Conditions

Must be able to travel frequently averaging up to 75% depending on business needs training schedules and seasonal priorities. Travel can include airplane flights personal and/or rental car trips. Travel can be out of town overnight weekend extended stays and extended hours.

Consistent access to dedicated remote working space is conducive to a virtual learning environment with access to high-speed stable internet to facilitate virtual training.


Qualifications

Experience

Years

Exempt level store leadership experience or higher (e.g. store manager/assistant store manager or above.)

3 years

Proven ability to facilitate learning experiences and engage diverse audiences including leadership teams and large group settings. Strong facilitation and coaching skills are required.

3 years

Cosmetic industry experience preferred but not required.

Education

Certification and Licenses

Cosmetic industry experience preferred but not required. No degree is required.

None required.

Competencies and Skills

  • Proven ability to collaborate and leverage strong partnerships at all levels in and outside of the organization.
  • Proven ability to demonstrate managerial courage and effectively share receive implement feedback with various levels of employees while role-modeling client service standards leadership skills and product expertise.
  • Demonstrates proven ability to effectively plan and align manage multiple projects and logistics simultaneously.
  • Thrives in a highly autonomous environment while demonstrating effective decision-making skills.
  • Demonstrated excellent interpersonal communication and command skills and understanding of how people learn.
  • Takes initiative to focus on self-development; demonstrated continuous improvement mindset.
  • Demonstrate our Sephora Values: Welcome All to the World of Beauty Lead with Passion and Heart Imagine Fearlessly Make it Happen Grow Together Win Together Inspire Uplift and Celebrate.
  • Champion Sephoras People and Inclusions initiatives in order to leverage peoples differences to strengthen trust engagement and overall performance.
  • Ability to connect learning outcomes and behavior change to business objectives and field performance.

What Youll Get:

The annual base salary range for this position is $99025.00 - $110675.00. The actual base salary offered depends on a variety of factors which may include as applicable the applicants qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the employed in this position may also be eligible to earn job will be posted for a minimum of five days.

  • CaringCommunity.Youlllead your storelikea communitywhere everyone feels seen and supported building confidenceamongyour team and positivelyimpactingclients.
  • Fulfilling Path.Every step in your journey matters along our dynamic career paths. We celebrate the little wins on the way to the big ones as you grow in your own way.
  • Meaningful Work.With a cultivated passion for beauty your career is your you the environmentandsupportyourneed to do more than sellproducts;youllcontribute to the transformation of your team customers and community.

Rewardsas Uniqueas You:

Some benefits have eligibility requirements and may depend on job classification and length of employment.

  • Health.Choose a healthcare plan to fit you and yourdependentsneeds withmedicaldental and vision also fully covers our employees disability and life insurance.
  • Wealth.We offer a competitive 401k with4%match as well as FSA and HSA programs. We also offer a Student Debt Retirement plan where your student loan paymentsqualifyto earn the 401k match from Sephora.
  • Balance.Leading a store is exciting and dynamic so we make sure you can recharge with vacation paid time off sick paid time off andprotectedleave.
  • Growth.No two stores or leaders are the same. With access to training tuition reimbursementand leadership developmentyoullbe guided on a dynamic career path.
  • Perks.Thinkyouvetried it all Enjoya30% discount on all merchandise/services opportunities forfreeproductorgratisand flash sale discountson LVMH brand products.
  • Support.Youdontjust lead a team thatcaresyourepart of a team that into free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse. Plus volunteer and donation matching.

Sephora values a diverse andinclusiveworkplace and considers all applicants without regard to sex pregnancy race color national origin gender (including gender identity and gender expression) age religion sexual orientation military/veteran status disability or any other protected is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.


Sephora will consider all qualified applicants including those with arrest and conviction records in a manner consistent with the requirements of all applicable laws including the Los Angeles Fair Chance Initiative for Hiring Ordinance the San Francisco Fair Chance Ordinance and the New York City Fair Chance Act.

JoinUs and Belong to Something Beautiful


Required Experience:

Manager


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