Open Jobs Director, HRBP Retail Operations West

Job ID:296071
Location Name: FSC REMOTE SF/NY/DC -173(USA0173)
Address: FSC Remote Remote REMOTE United States (US)
Job Type: Full Time
Position Type: Regular
Job Function: Human Resources
Work Location: MarketBased

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Director HRBP Retail Operations West

Location: Remote can be based in any major city throughout the Midwest/Central or Western part of the US and within an hour of a major airport
Job Family: Human Resources
Level: Director

About the Team

The Retail Human Resources team is responsible for building HR Business Partner capability and delivering strategic people support to Sephoras Retail organization. This team leads coaches and develops HR Business Partners who partner with Retail Operations leaders to strengthen talent leadership culture workforce effectiveness and employee experience across a large complex multi-unit retail environment.

Position Overview

The Director Retail Human Resources is a strategic leader responsible for elevating organizational performance through talent leadership culture and workforce effectiveness. This role serves as the senior HR partner to Retail Operations and leads a team of HR Business Partners supporting a large complex multi-unit retail organization.

The Director plays a critical role in translating strategy into meaningful business outcomes while helping shape the future of the HR function. This leader combines strong business acumen organizational insight and leadership influence to solve complex challenges strengthen leadership capability and drive meaningful business and organizational outcomes.

The ideal candidate moves seamlessly between frontline realities and enterprise strategy understanding the root causes behind business challenges while developing scalable solutions that improve performance culture and organizational health. They are equally comfortable listening and learning as they are challenging assumptions influencing senior leaders and driving meaningful change.

This leader is responsible for building trust raising standards developing future HR leaders and fostering a culture of innovation accountability continuous improvement and business partnership.

Key Responsibilities

HR Team Leadership & Capability Building

• Lead coach develop and inspire a team of HR Business Partners.
• Establish clear expectations and accountability for strategic business partnership execution and leadership effectiveness.
• Build team capability in organizational effectiveness talent strategy workforce planning data-driven decision making and business acumen.
• Develop future HR leaders through coaching feedback development planning and stretch opportunities.
• Foster a culture of learning collaboration continuous improvement and operational excellence.
• Drive consistency in HRBP practices standards and service delivery across supported geographies.
• Leverage AI-enabled tools responsibly to improve insight generation streamline HR processes and scale consistent support for leaders and teams.

Strategic Business Partnership

• Serve as a trusted advisor and strategic HR partner to Retail Operations leaders.
• Develop and implement people strategies that drive business performance talent outcomes organizational effectiveness and employee engagement.
• Partner with leaders to assess organizational health identify workforce risks and develop actionable solutions.
• Balance immediate business needs with long-term talent and organizational priorities.
• Influence key business decisions through data workforce insights business acumen and sound judgment.
• Support organizational changes and business initiatives while ensuring alignment with company priorities and values.

Culture & Employee Experience

• Protect and strengthen Sephoras culture by promoting leadership behaviors aligned with company values.
• Partner with leaders to foster environments that support accountability trust inclusion development and performance.
• Support organizational and change initiatives that enhance employee experience and business effectiveness.
• Reinforce leadership expectations and team norms that contribute to a high-performing customer-focused culture.
• Continuously assess organizational health and recommend actions that improve engagement retention and effectiveness.

Leadership Influence & Cross-Functional Partnership

• Provide candid coaching and feedback to leaders while maintaining strong partnerships and trust.
• Influence decisions and drive alignment across multiple stakeholders without relying on positional authority.
• Navigate ambiguity and competing priorities while maintaining focus on business outcomes.
• Demonstrate resilience adaptability and accountability during periods of change.
• Exercise sound judgment and manage risk while balancing business needs and employee experience.
• Build strong trusted relationships across all levels of the organization.
• Establish credibility through business partnership expertise consistency and results.
• Collaborate effectively with Retail Operations Talent Acquisition Employee Relations Labor Relations Legal Learning & Development Finance Technology and Corporate partners.
• Ensure alignment and consistency of HR practices expectations and execution across East and West HRBP teams.
• Share best practices and drive standardized approaches that improve organizational effectiveness across regions.

Qualifications

Required Experience

• 10 years of progressive HR Business Partner experience supporting senior business leaders in a complex multi-unit or geographically dispersed organization.
• 3 years of people leadership experience including leading coaching and developing HR professionals.
• Demonstrated experience translating business priorities into people strategies that improve organizational effectiveness leadership capability workforce planning talent outcomes engagement and retention.
• Strong working knowledge of employee relations employment law compliance talent management organizational design change management and HR operating practices in a retail or multi-site environment.

Education

• Bachelors degree in Human Resources Business Administration Organizational Development or a related field required.
• Advanced degree preferred.

Preferred Certifications

• SPHR SHRM-SCP or comparable senior HR certification preferred.

Competencies

• Strategic Vision
• Business Acumen
• Organizational Effectiveness
• Talent Strategy
• Leadership Development
• Workforce Planning
• Data-Driven Decision Making
• Collaboration & Partnership
• Influence & Executive Presence
• Change Management
• Employee Experience
• Inclusive Leadership
• Agility & Managing Ambiguity
• Resilience
• Results Orientation
• Coaching & Talent Development

Working Conditions

• Availability outside standard business hours may be required to support urgent employee relations operational or business needs.
• Travel up to 25% for store visits regional meetings and corporate office needs.

Leadership Responsibilities

• Directly leads a team of HR Business Partners.
• Responsible for coaching performance management succession planning and capability development of the HRBP team.
• Builds a high-performing and engaged HR organization that delivers strategic value to Retail Operations.

Reporting Structure

Reports To: VP HRBP Retail

This role is responsible for leading a team of HR Business Partners supporting Sephoras Retail Operations organization across multiple geographies.

What Youll Get:

The annual base salary range for this position is $150705.00- $201000.00 The actual base salary offered depends on a variety of factors which may include as applicable the applicants qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they willperform the employed in this position may also be eligible to earn job will be posted for a minimum offivedays.

• CaringCommunity.Youllcollaborate with teammates who are equally passionateabout innovatinganddrivingthe industry forward together united in beauty.

• Fulfilling Path.Your career transformation starts here with opportunities that will challengestretchand develop your skills.

• Meaningful Work.As you make an impact onbeautyyoullfeel and see the positive change (consumer industryandsocial)thatyourindividual voice is a part of.

Rewardsas Uniqueas You:

Some benefits have eligibility requirements and may depend on job classification and length of employment.

• Health.Choose a healthcare plan to fit you and your familys needs withmedicaldental and vision also fully covers our employees disability and life insurance.

• Wealth.We offer a competitive 401k with4%match as well as FSA and HSA programs. We also offer a Student Debt Retirement plan where your student loan paymentsqualifyto earn the 401k match from Sephora.

• Balance.Youll beempoweredto find the perfect blend of work/life balance thatactuallyworks for youwithPTO flexibilityprotectedleave and more.

• Growth.Career growthis built into every role with access to trainingdevelopmentand tuition reimbursement.

• Perks.Thinkyouvetried it all Enjoya30%discount on all merchandise/services opportunities forfreeproductor gratisand flash sale discountsonLVMHbrandproducts.

• Support.Join a team thattruly cares with free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse. Plus volunteer and donation matching.

Sephora values a diverse andinclusiveworkplaceand considers allapplicants withoutregard to sex pregnancy race color national origin gender (including gender identity and gender expression) age religion sexual orientation military/veteran status disability or any other is committed to providing reasonable accommodationtaapplicantswith disabilities or other medical conditions.

Sephora will consider all qualified applicants including those witharrest and conviction recordsin a manner consistent with the requirements of allapplicable laws including the Los Angeles Fair Chance Initiative for Hiring Ordinance the San Francisco Fair Chance Ordinance and the New York City Fair Chance Act.

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