Open Jobs Data Insights Manager

Job ID:288375
Location Name: CA-FSC SF Off (0174)
Address: 350 Mission St 20th Floor San Francisco CA 94105 United States (US)
Job Type: Full Time
Position Type: Regular
Job Function: Digital/E-Commerce
Work Location: San Francisco CA

Your Role at Sephora: Ready for a career glow up As Manager Data Insights youll be owning Client Services performance insights across channels and platforms turning operational client and agent data into clear narratives that drive decision-making prioritization and measurable improvements. The work you do will impact beauty as you lead the ongoing development of KPIs and reporting that surface trends dependencies risks and opportunities across the Client Services landscape. Youll be part of a team thats united in beauty supported by those who are equally passionate about providing creative solutions to issues handling escalated clients with a high touch level of service and providing timely follow-up when necessary to ensure open and clear client communication.

What Youll Do:

• Own performance insights by developing and maintaining reporting dashboards and insight cadences that identify trends drivers dependencies and impacts across Client Services.
• Translate findings into prioritized recommendations and measurable outcomes.
• Quantify impact by building persuasive business cases developing ROI / benefits models and tracking initiatives from launch through adoption and outcomes.
• Establish measurement frameworks that connect operational changes to client experience efficiency and cost drivers.
• Partner cross-functionally with Technology Product Data Platform Operations and other stakeholders to define requirements align on data definitions and support delivery of key initiatives.
• Ensure dependencies and impacts are understood documented and reflected in measurement plans.
• Communicate & influence by representing the voice of Client Services in forums that shape roadmaps and priorities.
• Present insights and recommendations to Senior Leadership with clear storytelling risks tradeoffs and expected outcomes.
• Enable AI-powered insights by partnering with platform owners to configure monitor and continuously improve supported AI-enabled features within Client Services tools.
• Define success metrics validate outputs and ensure changes translate into measurable performance improvements.

What Youll Bring:

• 5-8 years analyzing large quantitative and qualitative data sets to identify trends opportunities and risks.
• 5-8 years using data analysis tools and software including familiarity with SQL and the ability to write intermediate level queries for data extraction.
• 5-8 years designing process improvements with an emphasis on new complex and large-scale projects.
• 5-8 years working closely with different departments (e.g. Technology Product Management Risk Management Loyalty) to lead data-driven decision-making.
• 2-3 years using AI-enabled analytics tools (e.g. conversation analytics) to monitor performance validate outputs and translate learnings into process or workflow improvements.
• Bachelors degree.
• Ability to translate complex data into actionable business insights.
• Adept critical thinking and problem-solving skills with the ability to make quick accurate creative and appropriate decisions and develop systematic scalable solutions.
• Excellent communication skills to collaborate effectively with cross-functional teams and stakeholders as well as communicate information and ideas to Senior Leadership.
• Desire to keep learning with a high capability for adopting new processes systems and tools. #LI-AZ1

What Youll Get:

The annual base salary range for this position is $117895.00- $131765.00 The actual base salary offered depends on a variety of factors which may include as applicable the applicants qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they willperform the employed in this position may also be eligible to earn job will be posted for a minimum offivedays.

• CaringCommunity.Youllcollaborate with teammates who are equally passionateabout innovatinganddrivingthe industry forward together united in beauty.

• Fulfilling Path.Your career transformation starts here with opportunities that will challengestretchand develop your skills.

• Meaningful Work.As you make an impact onbeautyyoullfeel and see the positive change (consumer industryandsocial)thatyourindividual voice is a part of.

Rewardsas Uniqueas You:

Some benefits have eligibility requirements and may depend on job classification and length of employment.

• Health.Choose a healthcare plan to fit you and your familys needs withmedicaldental and vision also fully covers our employees disability and life insurance.

• Wealth.We offer a competitive 401k with4%match as well as FSA and HSA programs. We also offer a Student Debt Retirement plan where your student loan paymentsqualifyto earn the 401k match from Sephora.

• Balance.Youll beempoweredto find the perfect blend of work/life balance thatactuallyworks for youwithPTO flexibilityprotectedleave and more.

• Growth.Career growthis built into every role with access to trainingdevelopmentand tuition reimbursement.

• Perks.Thinkyouvetried it all Enjoya30%discount on all merchandise/services opportunities forfreeproductor gratisand flash sale discountsonLVMHbrandproducts.

• Support.Join a team thattruly cares with free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse. Plus volunteer and donation matching.

Sephora values a diverse andinclusiveworkplaceand considers allapplicants withoutregard to sex pregnancy race color national origin gender (including gender identity and gender expression) age religion sexual orientation military/veteran status disability or any other is committed to providing reasonable accommodationtaapplicantswith disabilities or other medical conditions.

Sephora will consider all qualified applicants including those witharrest and conviction recordsin a manner consistent with the requirements of allapplicable laws including the Los Angeles Fair Chance Initiative for Hiring Ordinance the San Francisco Fair Chance Ordinance and the New York City Fair Chance Act.

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