Open Access Program Coordinator

Title: Open Access Program Coordinator

Location: Manchester NH

Job Type: Full-time (40 hours/week)

About Us:

Everyone deserves to feel healthy both body and mind. Here at The Mental Health Center were committed to helping you understand mental illness and get on the road to recovery. Our programs and services aim to restore health and improve quality of life. We believe each staff member plays an integral role in fulfilling our mission to provide the highest quality of care possible. We know our employees are the key to our success and we currently have job opportunities available so YOU too can become part of our successful energetic and dedicated organization!

Position Summary:

The Open Access Program Coordinator provides leadership and oversight for intake services and related community-based programs including the Community Connections Mental Health Court Program and other court diversion or community partnership initiatives. This position oversees operations supervises masters-level clinicians and ensures high-quality assessment diagnosis disposition and referral services for individuals across the lifespan who are seeking treatment.

The role serves as a liaison to courts treatment providers community organizations and internal programs to support coordinated care appropriate diversion and effective access to behavioral health services. The Open Access Program Coordinator may also participate in consultation education presentations speakers bureau activities supervision toward licensure and Quality Improvement initiatives.

Essential Duties and Responsibilities:

Provide clinical supervision diagnostic supervision and programmatic oversight for masters-level clinicians completing assessments diagnoses treatment recommendations and dispositions for patients across the lifespan.

Oversee open access program operations to ensure timely access accurate clinical documentation appropriate triage diagnostic clarity and effective referral or placement decisions.

Supervise and support clinicians in evaluating clinical presentation risk level of care needs treatment readiness and appropriate disposition for individuals seeking services.

Provide oversight of the Community Connections Mental Health Court Program Position which includes; court diversion activities program workflows participant outcomes and collaboration with court and community partners.

Serve as a liaison between internal behavioral health programs community providers courts social service agencies and other community-based programs to promote coordinated care and appropriate service linkage.

Monitor program outcomes operational effectiveness and compliance with applicable policies clinical standards documentation requirements and program expectations.

Participate in Quality Improvement activities including review of program data identification of trends development of corrective actions and implementation of process improvements.

Provide consultation to staff community partners and stakeholders regarding intake processes diagnostic considerations diversion pathways and treatment access.

May participate in education activities speakers bureau presentations community outreach and training related to behavioral health intake services court diversion and community collaboration.

May provide supervision of employees working toward professional licensure consistent with licensing board requirements and organizational policy.

Key Competencies;

Clinical leadership and sound diagnostic judgment

Ability to supervise coach and develop clinical staff

Program oversight outcome monitoring and operational problem solving

Strong relationship-building with courts providers and community partners

Commitment to quality improvement ethical practice and patient-centered care

Ability to manage competing priorities in a fast-paced clinical environment

Qualifications:

Masters degree in psychology social work rehabilitation counseling education/counseling or a related behavioral health field from an accredited college or university required.

Active independent clinical licensure required such as LICSW LCMHC LMFT or equivalent in accordance with organizational and program requirements.

Demonstrated experience providing clinical assessment diagnostic formulation treatment recommendations crisis/risk assessment and disposition planning.

Knowledge of DSM-5 criteria and differential diagnosis required.

Basic knowledge of the adjudication process within the legal system required.

Experience supervising masters-level clinicians and/or staff working toward licensure strongly preferred.

Experience with court diversion programs mental health court community-based behavioral health programs or justice-involved populations is a plus.

Skills in using data collection programs and monitoring program outcomes.

Basic computer skills including the ability to process email and access client information systems.

Strong knowledge of behavioral health systems community resources levels of care confidentiality requirements and documentation standards.

Excellent communication collaboration leadership organizational and problem-solving skills.

Bilingual candidates are encouraged to apply.

Benefits:

• Health Insurance
• Dental coverage
• Vision Coverage
• Personal Time Off (PTO)
• Extended Illness Leave (EIL)
• 7 Paid Holidays
• 403(b) Retirement Plan
• Tuition Assistance
• Short- and Long-term Disability
• Life Insurance
• Flexible Spending Accounts (FSAs) for Medical and Dependent Care
• Flexible Work Options
• Employee Assistance Program (EAP)
• Company Discounts
• Employee Recognition Events
• Competitive Salaries
• Internal Trainings

*Qualifying Employer for the Public Service Loan Forgiveness Program and NH State Loan Repayment Program

Equal Opportunity Employer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race religion color national origin gender sexual orientation age marital status veteran status or disability status.

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