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OnsiteLocal 911 Admin Assistant
Job Location:
Job Location:
Raleigh, WV - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
1 July 2026 (30+ days ago)
Posted:
Application Deadline:
28 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job ID: NC-805706
Onsite/Local 911 Admin Assistant with NG911/ESInet/PSAP MS 365/SharePoint Project Coordination Process Improvement travel/financial/AP/AR management experience
Location: Raleigh NC (NCDIT)
Duration: 12 Months
Duration: 12 Months
Skills:
Administrative & Organizational Skills - scheduling calendar management file management documentation and records maintenance Required 3 Years
Microsoft Office 365 Proficiency - specifically Teams SharePoint Excel and Word Required 3 Years
Project & Task Tracking - monitoring project milestones follow-ups and operational tasks Required 3 Years
Multi-Priority Management - handling concurrent administrative financial and operational responsibilities in a fast-paced environment Required 3 Years
Process Improvement - identifying and contributing to efficiency and organization enhancements Required 3 Years
Stakeholder Collaboration - working with staff board members and external partners to maintain program consistency Required 3 Years
Familiarity with NG911 ESInet or PSAP operations. Highly desired
Administrative & Organizational Skills - scheduling calendar management file management documentation and records maintenance Required 3 Years
Microsoft Office 365 Proficiency - specifically Teams SharePoint Excel and Word Required 3 Years
Project & Task Tracking - monitoring project milestones follow-ups and operational tasks Required 3 Years
Multi-Priority Management - handling concurrent administrative financial and operational responsibilities in a fast-paced environment Required 3 Years
Process Improvement - identifying and contributing to efficiency and organization enhancements Required 3 Years
Stakeholder Collaboration - working with staff board members and external partners to maintain program consistency Required 3 Years
Familiarity with NG911 ESInet or PSAP operations. Highly desired
Description:
The NG911 Administrative Specialist will provide administrative and organizational support to NMAC leadership as outlined in the State 911 Plan and assist the Finance Director with AR/AP related to the 911 surcharge.
The NG911 Administrative Specialist will provide administrative and organizational support to NMAC leadership as outlined in the State 911 Plan and assist the Finance Director with AR/AP related to the 911 surcharge.
Position Overview:
The NG911 Administrative Specialist provides essential administrative financial and organizational support to the NMAC leadership in alignment with the State 911 Plan. This role supports the operational success of the statewide NG911 initiative as the NMA Coversees the production phase of more than 124 PSAPs utilizing ESInet services. The NG 911 Administrative Specialist ensures efficient coordination documentation and continuity of operations between the NMAC Leadership and PSAPs while supporting the collection of the ($0.55) related to the collection of the 911 surcharge.
The NG911 Administrative Specialist provides essential administrative financial and organizational support to the NMAC leadership in alignment with the State 911 Plan. This role supports the operational success of the statewide NG911 initiative as the NMA Coversees the production phase of more than 124 PSAPs utilizing ESInet services. The NG 911 Administrative Specialist ensures efficient coordination documentation and continuity of operations between the NMAC Leadership and PSAPs while supporting the collection of the ($0.55) related to the collection of the 911 surcharge.
Key Responsibilities:
Administrative Support
Provide daily administrative support to NMAC Manager and Program Manager/Network Engineer including scheduling documentation file management P-care reconciliation travel arrangement and calendar management.
Maintain organized records and ensure administrative compliance with the State 911 Plan.
Assist in preparing reports correspondence briefing materials and presentations and MOUs.
Support coordination of internal and external meetings workshops and PSAP-related engagements.
Administrative Support
Provide daily administrative support to NMAC Manager and Program Manager/Network Engineer including scheduling documentation file management P-care reconciliation travel arrangement and calendar management.
Maintain organized records and ensure administrative compliance with the State 911 Plan.
Assist in preparing reports correspondence briefing materials and presentations and MOUs.
Support coordination of internal and external meetings workshops and PSAP-related engagements.
Operational Coordination
Assist with tracking project milestones follow ups and operational tasks required for statewide ESInet and NG911 support.
Assist with tracking project milestones follow ups and operational tasks required for statewide ESInet and NG911 support.
Financial Support
Assist the Financial Analyst to the Board with accounting responsibilities specific to the 911 surcharge fee collection.
Support accounts payable tasks as assigned including processing invoices tracking expenditures and ensuring adherence to fiscal policies.
Maintain financial documentation and organize revenue/expense records related to NG911 operations.
Assist the Financial Analyst to the Board with accounting responsibilities specific to the 911 surcharge fee collection.
Support accounts payable tasks as assigned including processing invoices tracking expenditures and ensuring adherence to fiscal policies.
Maintain financial documentation and organize revenue/expense records related to NG911 operations.
Program & Process Support
Help monitor administrative components of NG911 projects and initiatives.
Contribute to process improvements that enhance efficiency organization and service continuity.
Collaborate with staff and stakeholders to maintain consistency with standards established by the State 911 Board.
Help monitor administrative components of NG911 projects and initiatives.
Contribute to process improvements that enhance efficiency organization and service continuity.
Collaborate with staff and stakeholders to maintain consistency with standards established by the State 911 Board.
Required Skills &Qualifications
Strong administrative organizational and documentation skills.
Proficiency in Microsoft Office 365 and collaboration tools (Teams SharePoint Excel Word).
Effective written and verbal communication abilities.
Ability to manage multiple priorities in a fast paced service oriented environment.
Strong attention to detail and ability to maintain accurate financial and operational records.
Strong administrative organizational and documentation skills.
Proficiency in Microsoft Office 365 and collaboration tools (Teams SharePoint Excel Word).
Effective written and verbal communication abilities.
Ability to manage multiple priorities in a fast paced service oriented environment.
Strong attention to detail and ability to maintain accurate financial and operational records.
Preferred Qualifications
Experience supporting government public safety or emergency communications programs.
Familiarity with NG911 ESInet or PSAP operations.
Background in accounts receivable/accounts payable or financial tracking.
Experience supporting government public safety or emergency communications programs.
Familiarity with NG911 ESInet or PSAP operations.
Background in accounts receivable/accounts payable or financial tracking.
Working Conditions
In person environment within the NC 911 Board at 3900 Wake Forest Road Raleigh
Occasional coordination with statewide PSAPs and external partners.
Role may require assisting during critical operations or escalations.
In person environment within the NC 911 Board at 3900 Wake Forest Road Raleigh
Occasional coordination with statewide PSAPs and external partners.
Role may require assisting during critical operations or escalations.
Impact of the Position
This role is critical to ensuring seamless administrative financial and operational support for the NG911 program. By enabling structured coordination between the NMAC and PSAPs the NG911 Administrative Specialist directly contributes to the reliability and efficiency.-
This role is critical to ensuring seamless administrative financial and operational support for the NG911 program. By enabling structured coordination between the NMAC and PSAPs the NG911 Administrative Specialist directly contributes to the reliability and efficiency.-
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