Onsite Support Specialist Houston

Title: Onsite Support Specialist People Manager
Location:18239AldineWestfield Rd. Houston TX 77073
Reports to: Service Center Manager or Regional Operations Manager
Direct Reports: Onsite Summit associates (warehouse support or operational staff assigned to the customer site)
Role Summary
The Onsite Support Specialist serves as Summits onsite people leader and operational manager at a customer location. This role is the primary authority for all Summit employees operations and service delivery at the site with full responsibility for people management daily operations customer satisfaction safety and inventory accuracy.
This position functions similarly to a Warehouse Manager with accountability for staffing training performance management and operational executionwhile also acting as the senior customer facing Summit representative. The role sets expectations drives performance and ensures adherence to Summit policies processes and service standards.
People Leadership & Management
Provide direct leadership and supervision to all Summit employees assigned to the customer site.
Responsible for training onboarding coaching scheduling work assignment and daily direction of onsite staff.
Conduct performance feedback disciplinary action and corrective coaching in partnership with HR and Operations leadership.
Ensure compliance with Summit policies safety requirements attendance standards and operating procedures.
Foster a culture of accountability professionalism teamwork and continuous improvement.
Serve as the primary escalation point for employee issues customer concerns and operational challenges.
Operational Management
Own the day to day execution of onsite operations ensuring service levels inventory accuracy and workflow expectations are met.
Plan assign and prioritize work to meet customer demand and Summit performance standards.
Identify inefficiencies risks or gaps and implement corrective actions.
Maintain the physical condition organization and safety of the onsite storeroom or warehouse area.
Lead and sustain Lean / 5S practices and continuous improvement initiatives at the site.
Customer & Stakeholder Management
Act as the primary Summit representative at the customer location.
Build and maintain strong working relationships with customer leadership and frontline personnel.
Proactively address service issues inventory challenges and process improvements.
Communicate regularly with Summit sales warehouse supply chain and operations leadership to ensure alignment.

Represent Summit professionally and ensure the customer experience reflects Summits standards and brand.
Inventory SAP & Compliance Responsibilities
Maintain ownership of inventory accuracy including cycle counts reconciliations adjustments and reporting.
Ensure proper use of SAP including order entry goods movements returns invoicing and reporting.
Train and hold team members accountable for correct SAP usage and documentation.
Ensure all onsite activities meet audit compliance and internal control standards.
Warehouse & Material Handling Oversight
Oversee receiving stocking picking staging and issuing of material.
Ensure proper bin maintenance labeling and product storage.
Step in as needed to support material handling activities while maintaining leadership oversight.
Ensure safe operation of warehouse equipment and adherence to safety protocols.
Essential Qualifications & Experience
35 years of leadership experience in warehouse operations onsite services or distribution environments.
Demonstrated experience leading people including scheduling performance management coaching and corrective action.
Strong SAP proficiency required.
Proven ability to manage operations independently with limited supervision.
Strong customer service orientation with the ability to manage complex customer relationships.
Ability to influence lead and hold others accountable without direct daily oversight from leadership.
Strong organizational communication and time management skills.
Valid drivers license and ability to meet site requirements.
Preferred Experience
Previous warehouse manager operations supervisor or onsite manager experience.
Vendor Managed Inventory (VMI) or embedded customer site experience.
Lean 5S or continuous improvement leadership exposure.
Experience working with electrical products and distributors.
Completion of EPEC Bronze Silver or Gold.
Physical Requirements
Ability to lift 50 pounds regularly.
Ability to stand walk climb stairs and perform warehouse activities as required.
Ability to operate standard warehouse equipment.
FLSA Status: Exempt