Onsite Support Engineer
Job Location:
Salt Lake, UT - USA
Monthly Salary:
Experience Required:
Posted:
Application Deadline:
Vacancies:
Job Summary
Unpack set up and relocate approximately PC workstations.
Set up and configure label printers and assist with printer-related troubleshooting.
Provide hands-on troubleshooting and support for RF guns/scanners and other warehouse IT equipment as required.
Perform basic hardware checks cabling power connectivity and equipment validation.
Follow instructions and troubleshooting guidance provided by the remote teams.
Act as the onsite eyes and hands for the remote support teams providing real-time updates and executing required physical interventions.
Work with business users and relevant stakeholders to ensure equipment is operational and business activities continue with minimal disruption.
Document completed activities issues identified and any outstanding actions for remote team follow-up.
- 2 years of hands-on IT support or field service experience.
- Experience with PC/workstation installation relocation and troubleshooting.
- Experience supporting RF guns handheld scanners barcode scanners or similar warehouse devices.
- Basic networking and cabling troubleshooting skills.
- Familiarity with Windows workstations and common IT peripherals.
- Ability to perform hands-on hardware setup and troubleshooting while working under remote guidance.
- Good communication documentation and escalation skills.
- Comfortable working in a warehouse environment.
- IT-related qualification or equivalent practical experience preferred.
- CompTIA A Network or similar certification is an advantage
Required Skills:
Physical onsite assistance to enable remote troubleshooting and remediation. Console connectivity to network devices (switch/router/firewall) as instructed by the Remote Support Team. Providing physical access support to the Remote Support Team (e.g. opening racks locating devices/ports power cycling per instruction). Visual verification and reporting (LED status link status alarms fan/power status cabling condition). Engineer must have basic understanding of network devices sufficient to: Identify network equipment types ports power supplies uplinks and patch panel layouts. Follow remote instructions accurately (step-by-step) without deviating from approved runbooks. Perform basic checks: link lights port mapping verification cable reseat label verification. Network Device Rack & Stack Rack mounting/unmounting of network devices per site rules and safety practices. Patch and dress cables to basic professional standard (as instructed). Coordinate with Remote Support Team for post-install verification. Basic Configuration Perform basic level initial actions (only as instructed by the Remote Support Team) such as: Connecting console and granting remote access session (screen share/terminal access where applicable). Executing clearly provided command steps (copy/paste) when approved. Applying basic baseline actions (e.g. set management IP/VLAN) only when explicitly instructed and approved.
Required Education:
Qualifications and ExperienceDegree or equivalent qualification in Information Technology Computer Science Engineering or a related least three years of relevant application infrastructure network or field-support experience with Windows Linux servers networks and IT service-management supporting eGates kiosks or biometric equipment is Microsoft Linux Cisco CompTIA or relevant OEM certification is desirable.
