Onsite Compliance Officer

Vacancy: 1

Work Arrangement: Onsite

Location: Tallahassee FL 32399

Employment Type: Contract

Engagement Type: W2 or 1099 only; no C2C

Dhaka Technologies Limited is seeking a Compliance Officer to support complaint review constituent communication case documentation and compliance-related administrative activities for one of its clients.

The selected candidate will be responsible for reviewing complaints communicating with complainants analyzing issues against applicable Florida statutes documenting case activity and closing cases according to established procedures. This role requires strong communication skills customer service experience attention to detail organizational ability and the ability to work in a professional public-facing environment.

• Contact constituents and complainants to discuss the details of filed complaints.
  
• Review complaints and compare the issues against applicable Florida statutes.
  
• Analyze complaint details to determine appropriate next steps based on jurisdiction and established procedures.
  
• Communicate clearly and professionally with the public by phone email and written correspondence.
  
• Advise complainants regarding jurisdictional determinations case closure decisions and the reason for closure.
  
• Provide appropriate resources or referrals when applicable.
  
• Prepare written correspondence to complainants for supervisor review and approval.
  
• Close cases by entering appropriate codes activities statuses and documentation in the required case management system.
  
• Document case actions updates and supporting information in the designated document management system.
  
• Maintain accurate organized and timely case records.
  
• Follow established timelines procedures and supervisor guidance.
  
• Perform related compliance and administrative duties as assigned.
  

• Minimum 1 year of experience reading and interpreting Florida state statutes.
  
• Minimum 3 years of experience working with the public in a professional work environment.
  
• Minimum 1 year of experience working with the public and analyzing complaints.
  
• Ability to speak read write and understand English.
  
• Excellent written and verbal communication skills especially when interacting with the public.
  
• Strong customer service skills.
  
• Exceptional organizational skills and attention to detail.
  
• Ability to communicate professionally tactfully and accurately with constituents and complainants.
  
• Ability to follow procedures meet project timelines and document work accurately.
  

• Experience using Versa.
  
• Experience using OnBase or a similar document management system.
  
• Bachelors degree.
  

The ideal candidate is a detail-oriented compliance professional with strong communication skills and experience working directly with the public. This individual should be comfortable reviewing complaint information interpreting applicable statutes preparing professional correspondence maintaining accurate records and working in a structured office environment.

Interested candidates who meet the qualifications should send their CV to: