Online Chat Specialist

Company: 111 Sign Inc Printing & Design Services

Location: Remote

Job Type: Full-Time / Part-Time / Contract (specify)

Reports To: Customer Service Manager / Operations Manager

Were looking for a friendly responsive Online Chat Specialist support customers through live chat on our website and order platforms. Youll be the first point of contact for customers with questions about print orders product specs pricing turnaround times and order status. This role is key to delivering fast accurate and helpful support that keeps customers coming back.

• Respond promptly and professionally to customer inquiries via live chat (website order portal and/or social media messaging)
• Provide accurate information on products pricing file requirements turnaround times and shipping
• Help customers troubleshoot file upload issues artwork specs and order errors
• Guide customers through the ordering process upsell relevant products/services when appropriate
• Escalate complex issues to the appropriate team (production design billing) when needed
• Log chat interactions and customer info accurately in the CRM or helpdesk system
• Follow brand voice and tone guidelines in all customer communications
• Handle multiple chat conversations simultaneously while maintaining quality
• Meet response time and customer satisfaction targets
• Stay up to date on current promotions product offerings and print terminology

• High school diploma or equivalent
• Prior experience in customer service chat support or a related role
• Excellent written communication skills clear professional and typo-free
• Strong multitasking ability and comfort handling multiple chats at once
• Reliable internet connection and personal computer
• Ability to work independently and stay organized in a remote setting
• Patient empathetic problem-solving mindset