Onboarding Specialist Austin (hybrid)

Were looking for an Onboarding Specialist to join our growing Client Success team. Do you love helping others succeed Are you hyper-organized project-oriented and energized by juggling multiple priorities at once If so wed love to speak with you.

As an Onboarding Specialist youll guide the build-out and design of award-winning websites for the worlds top luxury real estate professionals. Youll immediately build relationships with your clients understand their business and vision and translate that into action. As their primary point of contact through the first 24 weeks with LP you are both a brand ambassador and a project manager delivering a beautiful product with white-glove service all the way to launch.

• Managing a book of up to 50 active clients simultaneously from kickoff through website launch

• Running 34 client Zoom calls per day (4560 minutes each) to gather input set expectations and move projects forward

• Translating client vision into actionable steps for internal teams ensuring accuracy and quality

• Monitoring project timelines and proactively addressing delays or blockers before they impact the client

• Maintaining high CSAT scores and a target of 35 Google Reviews per quarter

• Hitting a target number of website launches per month

• Coordinating closely with the Product Fulfillment Team to build and connect IDX feeds

• Documenting client interactions and task management in Salesforce

• Contributing to process improvements new product rollouts and team training/mentorship initiatives

• Understanding what great design looks like and articulating the details clearly to clients

• Anticipating client needs and translating their vision into concrete next steps

• Keeping yourself and your clients organized across a high-volume workload

• Staying composed when things get complex you dont rattle easily

• Learning new tools and technologies quickly you dont wait to be taught

• Communicating technical complexity to non-technical clients with patience and clarity

• Being a team player who helps others without being asked

• 02 years of experience in software implementation media agency work or creative/client operations

• Experience coordinating client calls meetings and projects in a fast-paced environment

• A strong sense of empathy for clients and a high bar for the experience you deliver

• The ability to think on your feet and find solutions when things dont go as planned

• A can-do attitude and consistently positive energy

• Familiarity with platforms like Squarespace Shopify or WordPress is a plus

• An interest in luxury real estate (a genuine passion is even better)